Auntie Anne's — Restaurant in Spartanburg

I had my mouth set for a pepperoni pretzel after my granddaughter gave me a sample of hers' a couple of weeks ago! I hadn't eaten from there in years! Made a special trip to the mall to get one and it had to be cooked fresh, but I discovered it was almost burnt on the bottom! I should have looked at it before I left because two other customers before me had complained about whatever they bought was hard and was waiting for somebody to cook them some more, but I assumed after that happened with them my pretzel would be fine but it wasn't! Also the person that made it had her hair pinned up but a fan what she was working under had her hair blowing and I wish they would enforce hair coverings when dealing with food like they did a long time ago because that is not sanitary...

First, I asked about one of the drinks since I was fairly new to the restaurant and tried their pretzels usually but rarely their drinks but when I asked, the lady who was helping me and checking me was in her early 20's at least and she was rude and wasn’t willing to explain what the drink consists of. She just pointed at it when I asked about the drink and didn’t even give me a receipt when I ordered an original lemonade. And after I was done drinking the lemonade, I opened the top to eat some ice and it had a fly in it. It happened around 5:30-40. I don’t appreciate it especially as a person who...

Waited for over 20 minutes for an order, which is fine. Watched the slowest employee ever put gloves on for LITERALLY 5 WHOLE MINUTES then I asked for just a drink of water, their coke machine has a water button on it if you look over the counter but no the lady (manager) stands there and says "we only sell bottled water" The guy with blonde hair and a visor on was SUPER nice and helpful. He offered me a bottle of water because of the wait. Overall the food was good as auntie Anne's normally is but the pretzel bites tasted like metal or soap, we couldn't...