Nordstrom Rack — Local services in St. Matthews

I experienced the worse shopping experience ever in my life! August 6th I went there to school shop for my kids. As soon as I walked through the door LP followed me around. I have never stolen anything in my life! I picked up three things, paid for them and left. I wanted to cry so bad. I wasn’t finished shopping so I went to Ross across the street and the same BLACK MALE LP FOLLOWED ME THERE. He was on my tail in Ross as well so I ended my shopping time, went to the cash register and I heard the cashier say “in her ear piece” to stand down she paid for everything. Maybe I didn’t look like I could afford to shop. I was fresh off from work. I do physical work inside a warehouse so yes I’m sure I looked crazy. I was 95 degrees outside that. LP PLEASE DO BETTER. I’m almost ashamed to be black. I’m almost ashamed to black. No one else was followed in store. Google kids clothes near me and this store popped up. They had a sale going on too. I ended up shopping in the south side of Louisville and had a way...

Was very excited to go into Nordstrom Rack didn’t realize they have them in Louisville but sadly it wasn’t an experience I want to experience again. There was what I thought a gentleman (store associate) with very well groom appearance sitting in the floor sorting through wallets and purses. He saw me looking through the purses at length. He never mention that he had Kate Spade change purses he just put out for $30. Immediately I felt overlooked and not considered to be worthy of the same information he offer freely to the 2 ladies that walked up well after 15 min of me looking at the purses around him. Not a good feeling at all😔I just quietly left. I was excited… took pictures as I pulled up to tell my friends they have one in Louisville as I am use to in an Atlanta. Nice items, geographically not as trendy as Atlanta in items, but I saw a purse I loved! But I’ll go back home where the ppl are friendly and save my energy for those that think well of all of...

Being the only “Nordstrom” in the state.. you’d think they would have better customer service for online returns but nope! It’s “at the discretion” of the store. In my case I have to drive over an hour there with a defective car seat I ordered then waited almost 2wks for it to be shipped to me just to find out if the store will accept my return or not. I ordered thru Nordstrom because “customer satisfaction is our goal”. That’s a lie. I will never shop at any Nordstrom, Nordstrom rack or any of its affiliates again! My son is now without a proper car seat for even longer thanks to this store! How horrible! And while I’m still leaving this review, Ill add that I spoke to “heather” who was not at all friendly and made my experience all the worse! A little kindness and friendly tone goes a long way. I know I called ten minutes before you close but you don’t need to make some one who paid almost $500 feel like they’re...