Dunkin' — Restaurant in Straban Township

Arrived 8 AM July 31 As I was travelling through the area for business. Went in to order coffee with my wife and found the place clean and the donuts looked amazing. As for Service cashier was quite Pleasant. The reason for the low ratings Is when placing my order I could not hear the cashier or my wife due to the music that was blaring from behind the cashier. I cupped my ear with my hand to insinuate that hey I can’t hear you because the music so loud at which point the cashier spoke louder. I still couldn’t hear her after saying Pardon twice. This was clearly something the cashier could not control as the older staff in the background were in control of the music and when I stated twice clearly and loud, the music is too loud. I cannot hear the cashier several times. The staff in the back made no attempts to turn the music down. I am assuming they made no attempt to turn the music down because they could not hear me. The cashier should have physically walked over and turned the music down and proceeded to take my order but obviously has not been trained well or just didn’t care. I turned to my wife and said I needed to leave before I lose it because there was obviously no guidance from management if present or a sensible person that would have realized to turn the music down the moment someone walked into the rock concert oh I am sorry I meant business or establishment. Very unprofessional. Will...

I wish I didn’t have to give this place a star. They don’t even deserve it. We ordered ahead of time the doughnut kits. We couldn’t even understand the man that was on the phone to begin with. We went to pick them up but the doors were locked. There was a employee that motioned that we had to go the drive thru line. We went to the drive and an employee that was sweeping the floor chased our car down to let us know we could come in and pay for the order. We get to the door and the employees acted like they weren’t going to let us in. Then they start giving us grief about one of their employees allowing us to come to the door. We didn’t even want to come in just let me pay for my order and get the kits. The whole time the supervisor was rude. How are you going to be a manager or whatever you are and be so rude?! As if you don’t need my money but you're the one working there! Vey unprofessional I wouldn’t recommend wasting...

I go here multiple times a week and the service here is extremely inconsistent. It’s not the extended wait times (sometimes 30+ minutes in the drive through), as I certainly understand being understaffed and the challenges from the pandemic.

The issue is the inconsistency with completing orders - just this week I had two separate instances of my order being made incorrectly. After waiting 30 minutes in line, it’s not ideal to have to get back in line to have the drink remade.

In another instance, the food I had ordered was stale and had mold on it. I know things like this can happen, but again extremely disappointing to deal with after giving their staff grace and patience with the extended wait times.

I hate to leave such a negative review, but this has been an ongoing pattern for months now and it’s really frustrating as a repeat customer. I don’t mind waiting, I just want my orders to be made correctly and safely...