Fresh Boba — Restaurant in Sugar Land

I’ve been a customer for many years because I love their drinks. I always get the same base, but alternate added flavors occasionally. I wanted to cash in my “free” drink that I earned from my punch card. First of all, if you want to add flavor or boba, it’s not “free”. The card doesn’t mention there’s a charge for these items. Secondly, if there’s a mistake on your order because they didn’t hear you correctly, they will not remake your drink without you paying for another. I’m a regular customer and they know what I typically order. They didn’t bother to stop and see something wasn’t right when they made my drink. I got stuck with a “free” drink that I payed extra for and it wasn’t even what I wanted!! They didn’t care to fix it unless I bought another. If this is how me, as a regular customer, gets treated…I WILL NOT give them another penny! So sad their customer service and hospitality is horrible because everything else...

This is my 3rd time here, and my first time seeing a new face behind the counter. Usually it's two other guys. The drinks are good, but this time, the drink has so much ice in it, I can barely wiggle the straw into the cup. I don't know if she is a new hire for this location or if she was too busy singing her kpop to stay focused on what she was doing, but when I got my drink, the coffee was only 30% of the way. I've worked at a tea place before, and I know you need to leave room for the ice to melt. But I feel like I just ordered a cup of ice with a shot of coffee. Again, I could barely fit my straw in between the ice and probably should've asked her to remake it, but I was in a rush. So, I would recommend only coming here when those 2 guys are working, at least until the girl with the blonde hair learns how much ice to...

I came here in the afternoon and ordered a green tea, specifically telling the young asian employee to lessen the quantity of sugar in the tea...I take a few sips to find that it tastes like very strong black tea. The man reassures me that it is 100% green tea (er, ok) and then offers to make a different tea ( just squirts a couple of different syrups and adds 75% ice.)

Thinking this tea was different was a HUGE mistake. It was loaded with sugar. I ended up not touching it after a couple of sips. At this point the man seemed totally unconcerned and both him and the other employee were just on their phones.

It makes sense why they have so...