Cold Stone Creamery — Restaurant in Sugar Land

I’m very friendly to everyone I meet and yesterday (5/16) my fiancé treated me to get ice cream at my favorite ice cream shop (CSC) after a long work week. Upon arrival we weren’t greeted because the workers were busy which was understandable. I waited patiently to order and the older gentleman working the late shift (we were there around 9pm) gave eye contact with a nod for me to give my order. I said “Hi, I want to order the birthday cake remix with no fudge but caramel instead.” I’m not a fudge fan. He whispered to the lady and tells me they didn’t have caramel something and I didn’t catch what he said . As he started to make my ice cream he added fudge and asked if I wanted caramel when I looked down at what he was doing I stopped him and said,”no I said no fudge but caramel..” he visibly was upset that I spoke up on what I asked for. He scooped the middle out and proceeded to make the ice cream and instead of giving me more of the ice cream he took and mixing it together he put the extra ice cream on top of the mixed ice cream. The ppl before me he handed their ice cream in their hands but when he handed it to me he set it down as if I was nasty or my skin was going to rub off on to his skin. I felt disrespected and he was very rude to me . My fiancé paid for the ice cream and we left.

I really had a craving for the ice cream here because I was a bit home sick and this was the closest thing for home for me . To be treated less than is insane to me . Please teach your employees how to treat people and if they can’t then normalize saying “This may not be the best place for you to work.” & God forbid if he’s the owner . That’ll make it even...

Drove here today, excited for my children to try the birthday cake remix (I remember it fondly from my adolescence) only to receive piss poor service. There was no one else in when we walked in, and we were talking and laughing as we walked in so I know our presence was heard or sensed. The woman behind the counter didn't turn around to greet us or acknowledge our presence. After some moments, right before I was about to walk out, she turned around with a curt "hello". No smile, no friendly demeanor -- Almost as if it was problematic we even stopped in. I turned and asked my kids if they just had to have the ice cream because I wasn't feeling the vibe. They said no, they weren't feeling the vibe either, and we walked out. I will not spend my hard earned money somewhere where a basic, friendly hello can't be mustered. Left and went right on to...

I have seen many reviews for this location that was unattended or given any feedback from the owner anyway this will be attended too Anyway, We visited this location yesterday August 22 around 8-9pm. Poor customer service.. Was my first time visiting this location, no welcoming, feel like we were bothering him which we did we just came in looks the flavor and pick 3 cups of ice cream to go.. the employee name “Saad” was attending us was not rude or said anything but could see his face that he is not liking our presence , I feels like our presence was bothering him.. when we pick the size the portion was not enough either it’s just half full not even the size that we picked. I have been to many cold stone locations but not a single location disappointed me with the service ..never recommend this place who doesn’t care about...