Extra Space Storage — Local services in Sugar Land

I have been a client of this location since 2018. There has never been such exceptional customer service, until this location came under new ownership, and, new management.

I had a very difficult situation in life, that was greatly affecting my ability to continue with the expense of my storage unit. Emmanuel went over-and-above, in several ways to assist me, through this very difficult situation. He gave me very helpful suggestions. He made some phone calls himself. He was doing all that he could, to assist.

When a solution finally surfaced for me, there were several important details that needed to be handled, since time was of the essence. Emmanuel, once again, went over-and-above. He had very creative solutions to make the details of the timing of emptying the unit, work out after all for myself and the young lady that was purchasing the items in storage.

This kind of customer service, I have never experienced. I was in slight disbelief at times, that the manager would do as much as he did. I would never have received this kind of help, from the previous management.

I assure you, if you need a storage facility, this location and any other location that Emmanuel manages, is where you will want to be. The one-of-a-kind, excellent customer service that I received, would be the same kind of customer service, each storage...

Here are 3 reasons to look elsewhere for your storage facility: Reason 1： My storage unit was broken into, all my belongings strewn all over the place, boxes emptied onto the ground, etc. The thieves stole 2 big speakers and some other commercial items worth $6000 (my insurance didn't kick in until 10,000). The manager said to file a police report. I did, but their cameras could not see their faces because the lights were not on or didn't work. The storage front looks so nice with metal fencing, etc., but the back of the property has cheap metal fish netting, easy to cut thru with basic tools, and have been many times so beware! Reason 2: Life storage chain nickel and dimes their loyal customers and regularly raise their rates! Don’t fall for the cheap price promotions because they will raise your rate about every 4 months. Reason 3: These people claim to have cameras and alarm systems! If they do, they either don’t work or because the lights are either turned off or don’t work, no one can see the faces of the thieves that regularly break in and steal your stuff! In about 2 years, never see even one time with lights on. It’s so darrrrrk!!! If you want to use this facility, get ready for a higher rates in ever 4 months or wait for thieves go...

UPDATE....5/16/2024. to date nothing from the owner or facility... worst storage company I hope this helps others from getting screwed over...

4/2024 area manager offered assistance if we were still in a unit.. what a joke.. Be Ware RATS!

BEWARE !! RAT INFESTED HELL HOLE... PAYED FOR THREE UNITS 2 WERE CLIMATE CONTROLLED FOR TWO YEARS AND WHAT WE GOT IN RETURN WAS A RAT-INFESTED UNIT WITH A HUGE LOSS OF ALL OUR BELONGINGS... OF COURSE THEY ARE SO SORRY BUT TAKE NO ACCOUNTABILITY, THEY LET PAUL THE MANAGER GO, THERE ARE NO RECORD OF PEST CONTROL WHILE HE WAS MANAGING.. WE ALSO WERE BROKEN INTO BECUASE THEY HAVE NO ALARM OR LOCKING DOOR SYSTEM ON THE UNITS!!

After they ask you to call, the local store knows nothing.. corporate call center has the local area manager return my call and wants to know how he can help.. uh.. Hello, read the review... then wants to know what they could do different from the beginning... uh Hello.. really... then says if we still had our home stored there he could offer a credit.. Are you kidding me.. I hope all that take time to read all this realize that it's not the place you want to use... Manager did agree it was unexceptable, and thier fault, no pest control and not a...