Patagonia Nahuen — Restaurant in Sunny Isles Beach

I am writing to express my deep dissatisfaction with the service I experienced today at Patagonia in Sunny Isles. As a long-time patron since the opening of the establishment, I have been a loyal customer, visiting at least once a week, and have always enjoyed a positive experience.

However, my recent visit on December 21, 2023, was regrettably marred by an incident involving the manager, Alejandro. I had stopped to have breakfast with my daughter, and during our interaction with Alejandro, I encountered an uncharacteristic level of rudeness and disrespect.

Specifically, I ordered a coffee with milk, a regular part of my routine during my visits. Unfortunately, on this occasion, the serving provided by Alejandro was noticeably more weak than what I am accustomed to receiving. Politely, I requested additional coffee, only to be informed that I would have to pay for another cup as per the establishment's rules. While I was willing to comply, I found the response unnecessarily curt and lacking the customer-centric approach I have come to expect from Patagonia.

Upon my daughter expressing her opinion that the rule seemed unreasonable, Alejandro seemingly took offense, misinterpreting our comment as a personal insult. Rather than addressing our concerns professionally, he exhibited a consistently negative attitude towards us throughout our stay, culminating in our unwarranted expulsion from the premises.

As a devoted patron for several years, this experience was not only disheartening but entirely uncharacteristic of the service Patagonia is known for. I believe that loyal customers should be treated with respect and courtesy, especially when they bring attention to an issue in a civil manner.

I kindly request that a formal investigation be conducted into this matter, and appropriate disciplinary action be taken against Alejandro for his unprofessional conduct. I believe that this incident does not align with the values Patagonia stands for, and I trust that corrective measures will be implemented to prevent such occurrences in the future.

Thank you for your prompt attention to this matter. I hope that the necessary steps will be taken to rectify this situation and maintain the high standard of service that has made Patagonia a preferred dining...

The purpose of this review is to express my dissatisfaction with the service and to make the owner aware of the lack of customer service I have experienced yesterday on July 28, 2025 at Patagonia in Sunny Isles. I have been coming to this location and others since the opening of the establishment. I truly feel that I have been a loyal customer, visiting at least twice to three times a week, and have always enjoyed a positive experience. But a simple miscommunication regarding my order of French fries no salt lead to a verbal conflict with an employee, luckily the on duty manager stepped in and was able to resolve it. Everything started from the moment our food consisting of four steak dinner plates were placed in our table and after we informed our waiter about the order misunderstanding…immediately we encountered a negative and rude behavior.

Well this is a first for me, all I wanted was to get the French fries situation corrected since my wife has to keep an eye on her salt consumption due to a medical condition. Instead the employee a young male was very combative and rude from the very beginning. All of this unfortunate interaction simply caused by a French fries misunderstanding, hard to believe.

I was taken aback by his reaction and I asked to speak with the manager. Everything went south from here right in front of the manager, she was able to observe and witness our interaction. Somehow it didn’t matter what I said, the employee kept saying I was wrong. The manager ultimately asked him to step aside. The manager was extremely courteous and very professional, she apologized for the situation and misunderstanding. I hate having to write this review regarding one of my favorite restaurants but I feel that the management and owner should be aware and address this situation.. I just hope that something like this doesn’t ever happen to other customers and I hope this review will help prevent any future interactions. I ended up by going back to my table, sat down with my family of four, finished our food while still upset and in disbelief. I just want to express my gratitude to the manager on duty, she was so pleasant, courteous, professional and tried very hard to make us feel better.

Sincerely,

Dr....

I can’t even begin to count the number of times I’ve frequented this location by now. It’s definitely in the higher numbers, which in itself speaks volumes to the amazing service and food they provide. The atmosphere is warm and inviting. It's in a very convenient area that has ample amounts of parking and nearby shopping as well as the beach nearby.

The food here can be described with one word and one word only: GREAT. I could lie to you and tell you that I’d recommend one thing over the other, but the fact is - you can’t really go wrong with anything they have here. My personal favorite are the steak selections or steak sandwiches. As a filmmaker, I've had the privilege of traveling to many different regions across the world and I've come to realize that - Argentinians really know their steaks. I have yet to come across an Argentinian restaurant that serves subpar or mediocre steak. That's not to suggest that one doesn't exist. I'm simply saying when it comes to steaks - they rarely swing and miss. The odds for a hom-erun are in your favor.

The staff here is nothing short of amazing. In fact, I'd eat here for the service alone. The fact that the food is amazing and the prices are reasonable is just icing with a cherry on top. On top of being hardworking and dedicated - they're nice, friendly, warm, and they make the best...