Chicken Salad Chick — Restaurant in Tallahassee

I've been a regular customer at Chicken Salad Chick Apalachee Parkway store for some time now, particularly enjoying their Chicken Melt on a croissant. However, my recent experience has left me quite disappointed.

Today, upon receiving my order, I noticed that the croissant was severely burned. Understandably, I requested a remake of the dish. Unfortunately, the male manager, who handled my complaint, displayed a level of attitude and arrogance that was unexpected.

Rather than addressing my concern professionally, he insisted that the croissants always toast in such a manner and suggested that I should expect the same in the future. His response was not only dismissive but also conveyed a lack of concern for customer satisfaction.

Up until this incident, I have generally had positive experiences at Chicken Salad Chick Apalachee Parkway store. However, the way this situation was handled by the manager has left me reconsidering my choice to return. Customer service is a crucial aspect of any establishment, and the poor attitude displayed by the manager falls far short of the standards I would expect.

If this is the representation of managerial behavior within the franchise, I would urge the owners to consider retraining their staff, particularly in the realm of customer service. Such experiences can significantly impact a customer's decision to return, and unfortunately, in this case, it has left me questioning whether I'll be back.

I hope this feedback is taken constructively, as my intention is to see improvement rather than deter others from enjoying the positive aspects of Chicken Salad Chick Apalachee Parkway store...

So I had to use the restroom really bad one of there african american employees told me it was one inside for me to use. So i walk in and there is a caucasian man looking at me as soon as i entered the establishment so i asked him do they have a restroom to my surprise he told me “no we don't” standing right in front of the restrooms. I walk back outside i explained to the employee sitting outside he told me there wasn’t one & she looked very confused and ask who told me it isn’t one i respond he looks like the manager a caucasian older guy. The look on her face tells me she was thinking the same thing as me. She tells me to go back in and go to the restroom i walk in heading that direction and asked him again he replies “ we don't have one “ I literally see it then he stands in front of me and says “customer’s only” He didn’t even know if i was going to dine in after i used the restroom never gave me the opportunity too it was kinda like a get out of my restaurant look .. my only thought was would he have refused me to use the bathroom if i was white ? . I felt like he was being very racist towards me and i never ate there before and now i NEVER WILL! and i will be...

I was in Tallahassee today on business and went to this CSC to get Fancy Nancy and Fruity Fran. The cashier kept interrupting me to talk to the kitchen and another employee who was hovering up front. The tell me that they don't have enough FF for a large but can do a small and only one FN. I'm not happy about it but I take what is offered. Then after a wait, they tell me that they don't have FF and have to refund that part. No apology. Then they serve several people who came in and were served. They misplaced my order! After an extra, extra long wait I was given the ONE container and no apology or explanation. There were five very young workers in there and ZERO LEADERS. The prices are too high for me to be treated so poorly. I used to really like the franchise but my visits have been successively more and more disappointing. It's customer service, it's ownership. Don't expect children to run an...