Best Buy — Local services in Tallahassee

I tried to call this store today and I could not get through to a live person in-store. I have been a dedicated customer of Best Buy since they opened a store in Jackson, MS about 2 decades ago now. Anytime someone mentioned T.V.'s or electronics, I always said if I buy electronics it is from Best Buy. I have had issues in the past where I was told an item was in-stock, but when they went to the back to get it, it was no longer there. I cannot drive over an hour to a store based on just the word of the website nor the customer service representatives alone.

I wanted to order 3 tablets for my kids, and I wanted to save money on open-box items. I caved and called the customer service number. The first thing I wanted to do was to cancel the RENEWAL of my 200.00 tech plan. I did not say that I wanted to cancel the plan I already have, nor did I say that I wanted a refund. However, the latter is what the lady heard because Best Buy outsources certain parts of their customer service, and they do not fully understand simple English.

The next thing I asked her is if the store has open-box items available. She said there are none available, that she has access to all stores. I said it is hard to believe that none of your stores has a single one. I then looked online to find that there were indeed some available, so she intentionally lied to me. I proceeded to order over 350.00 worth of tablets, only to find out that my tech plan was cancelled after I ordered. So I called back in and asked for it to be reversed. The other foreign lady on the phone said that it could not be reversed, and that I would have to start the plan over again. I immediately canceled my order. I got 100.00 on refund. My plan was good until October or November this year, so now I would have to spend another 200.00 to get another plan which I don't really have extra at the moment as I am a full-time single father of four.

Then when I asked to speak to a supervisor, she put me on hold only to come back and tell me none were available. I offered to wait on hold, but she said that she would email the correct people to reverse the decision. My question is why could she not offer this solution before? Well, it is because the majority of the foreign customer service reps hate U.S. citizens. So we are at the mercy of people that cannot stand us when we need help with an issue. Sometimes you get a good one but most of the time you do not. I will leave this review as-is if nothing changes and the cancellation of my account is not reversed, otherwise, I will gladly update it.

Update: I finally got someone in the Dothan, Alabama store to call me back. A customer service rep from the U.S. actually put me on the call list. Either the lady from the Philippines did not add me to this store's call-back list, or the manager decided to remove me and not call me back.

The Manager in Dothan, informed me that she could do nothing on the store level to help me. I spoke with several people from Best Buy Corporate trying to get the cancellation of my policy reversed. They either hung up on me or said they couldn't help. She also let me know that now my items that I purchased at the time and after that I bought the Total Tech Plan are no longer covered and cannot be covered even if I renewed it now. I warn anyone thinking of buying this plan to think twice about it and look at the facts. I have always bought a service plan with everything I bought from Best Buy. This disheartening because I have bought well over $1000.00 worth of items from them within about the past 6 months. I am done as a customer of Best Buy. I have found that some of E-Bay's top-rated sellers also sell open-box items. I will be buying every one of my electronics elsewhere from now on. I have been a loyal customer for over 20 years. I have suggested Best Buy to all of my friends, family, and customers. With over 4 Billion in annual revenue, you would think that this company could at the very least provide customer service in the states, but they would rather pinch pennies on...

So my daughter took her brand new Mitsubishi Outlander 2022 on April 28, 2022 @ 4:33pm an had speakers put in her car an we went shopping while the man at Best Buy installed her speakers in her Mitsubishi Outlander well we came back to Best Buy waited in the parking lot till the man finished installing her speakers an it was getting to be after 9pm I was like there getting ready to close soon what taken so long so then we get a phone call from Bobby stating that something is wrong with my daughters car while it's in Best Buys garage an it said the suv had been wrecked mean while my daughter looked around her car he claim the vehicle had never been moved since he drove it into Best Buy garage so it wouldn't turn crank nothing an so we are 45 to 50 minutes away from home so Bobby assured me the vehicle will be fine over night an the next day they will get a tow truck to take the Mitsubishi to the Mitsubishi dealership ok so next day it is towed to Mitsubishi an then they couldn't fix it so next Mitsubishi got Best Buy to claim of fault for the Mitsubishi Outlander being in the shape it was in so Best Buy admitted fault so my daughters Mitsubishi Outlander could be towed to Albany Ga Mitsubishi so it has been sitting in Georgia Mitsubishi for 16 months time which is a year an a half an have told us they have been trying different parts to fix it nothing has worked so now they claim it needs a wire harness that cost $7,500 so this whole time no car rental no remorse for there long term customers an all been hardships on me an my family but needless to say Sedgewick is Best Buys insurance for accidental issues and wants to settle this with signature so that all they will do is pay for the $7,500 an if this doesn't fix the Mitsubishi Outlander like everything else hasn't worked then we will be outta luck with paying car payments as we have been for a car we haven't been able to drive since April 28, 2022 now you tell me how would you feel in this situation? I don't feel it's fair or good business to put a deal on a situation that was there fault an then not wanting to make it right instead they wondering how to make deals but this is very bad business in the way its being handled let me work on your car an forget to unhook a battery while working on your car an cut your electric wires through your new car you just purchased an see how you like it better yet I can't help you all hire ppl that don't know there job that's not my fault an this situation as a long time customer will not be happy till this is taken care of in a fair manner next I will be on WCTV telling how u all...

If you're reading this, you already know the bottom line: DO NOT EXPECT ANYTHING BUT FRUSTRATION, ANNOYANCE, and DISSAPOINTMENT FROM YOUR DEALINGS WITH Best Buy. On May 13, 2022 I ordered and paid in full for a refrigerator that had to be ordered. A very laid-back, casual young salesman assured me the appliance, a Maytag, would be delivered on June 07, no prob. On June 04 I went to the store to check on delivery status. Was told the fridge was on back-order, would not be available until about July 07. Not true. Made 6 or 7 trips to the store to try to get delivery updates. Asked the Tate, the Appliance Manager to email me with updates. One reply from him, which was inconclusive. July 30 I went to store to speak to General Manager, Michelle. She said she would have Tate contact me the following week, and that we'd get the refrigerator or "work out a Plan B." She also told me that my VISA should not been charged, as corporate policy is that customer charge is not put through until product is ready to be delivered or picked up. (However my Visa was charged at point-of-sale.) Somewhat assured, I waited. No work from Appliance Manager. Came back August 06, found Michelle, Gen. Mgr., and told her how frustrated I was with poor communication and delay. Manager IMMEDIATELY went on the defensive, throwing all pretense of customer relations and service to the winds. She told me she didn't need to hear my grievances, that I was just "making the store wrong," and that she would refund my purchase, that she "didn't need my business." Told her I'd been Best Buy customer since 2007, and was "trying to work with the store." Also that I would accept a comparable refrigerator if I could get it delivered by September 1st or so. (This was today, August 06. No effect. Manager snapped "we can't get your Maytag or any refrigerator by September 1st!" She proceeded to order the refund and hand me the ticket, showing me the door. No apology, no attempt to deal with my frustration, no "we're very sorry for the inconvenience and any trouble" or "hope we haven't lost you as a customer.." etc.etc. Pure corporate arrogance and authoritarianism, incredibly poor customer relations. The woman should be working in a state prison as a guard with her human relations skills. Needless to say, I will never spend another dollar at a "Bust Buy" or go anywhere near one, especially the Tallahassee store. So beware and be warned. Save yourself a huge headache. Avoid at all costs making any large-ticket purchases...