The Crêpe Club — Restaurant in Tempe

I went to the new crepe club location on the asu campus where an employee was offering crepe samples. I asked her not once, but two times if it contained tree nuts because I am severely allergic to them, and both times she confidently said no. I tried one and after eating it I asked her if there was nutella in there because I thought I tasted it and she replied "yes there is". Well, nutellas main ingredients is hazelnuts, which is in fact a tree nut. I immediately started feeling an anaphylactic shock arising. I tried to regurgitate the crepe but was unsuccessful. I had my brother drive me in a hurry to get my medications to help reverse the effect of the deadly reaction. Not only was it not disclosed that the food had potential allergens, but I asked specifically if it contained one category of allergens and was given an uneducated assumption that led to much suffering and could have possibly been the end of my life. I emailed the crepe club and they ignored it. A month later I re-emailed them and asked them to respond to my first email, their response was "We have found that there has not been any wrong doing on our end, but we appreciate your feedback and would be happy to offer you a free Crepe of your choosing, should you stop by our location again." Their reaction was negligible and unacceptable so I will definitely never go...

Food is really great but some people in the current staff seems very unexperienced with delivering the right orders and taking any comments well. One of my drink tasted weird probably because the one ingredient had gotten old. I did not ask for a refund but took the responsibility of letting them know. Their was no apology instead one of the employee started reacting like I did a terrible thing. When I asker her for exchange, she acted like she is doing me a favor and I had to refuse due to her reaction. Another day, they messed up my order. When I told them, I got the same reaction from that same employee while others were being sorry for her mess up! I felt bad for complaining again and ate whatever they gave me the first time. I was surprised because it is quite rare to find a rude service these days! I really liked their food though and it feels bad that I won't be eating...

The staff is always nice and friendly. Hygiene is on the low end of the scale though. As someone that has working in several restaurants.. they need more training or to be supervised. Multiple times I’ve seen the cashier person handle cash, screens, and then handle food🤮 Not the mention that I’ve gotten food poisoning twice! I suspect from the chipotle mayo, or something in the paninis. Because of this I only order coffee, because I can’t trust them to handle my food and make sure stuff hasn’t gone bad. We should have higher expectations...