I placed a breakfast order through the mobile app at 11:34 AM. I arrived and I checked in on the app as I would normally do. The screen on the stall said thank you welcome back, etc. order was being prepared, etc. All normal. Only the problem is it was stuck that way for about 25 minutes while I am sitting there waiting on my food. I am watching the workers inside chase each other around laughing and playing. Normally I wouldn’t care and I am fairly patient because I don’t expect too much out of these types of places, but after 25 minutes of not receiving my food, when ordering ahead, I became a little bit annoyed. So I pushed the red button on the order menu in the stall, and when the person answered, I asked very politely if there was an issue with my order. The worker said that they did not have an order from my stall yet. I said well I placed the order on the mobile app and the screen on the stall here clearly says my name and it says that my order is being prepared. The worker then told me oh you have to press the red button when you arrive and let us know that you placed the mobile order. I asked her what was the purpose of checking in on the mobile app, and entering the stall number, if that was the case. She decided not to respond to that question and simply said my order would be out shortly. She then brought my order out and was very rude about it all when I tried to question her further about the process of placing an order through the mobile app. The thing is I place Orders through the mobile app on a regular basis and I have never had to press the red button to let them know that I was out here waiting. You always check in on the mobile app and they bring your order out within 5 to 10 minutes. Depending on how busy it is. The truth is they were inside playing around, not doing their job and did not see my order when it appeared on the screen. Again, I don’t expect too much out of places like this, but had I never pressed the red button to prompt them to get my order done, would I still be sitting here twiddling my thumbs? I don’t understand what is so difficult about working a fast food restaurant job. I worked them all throughout my high school in college years. I hate to sound old, but it honestly seems like the younger generations don’t understand what a job means (yet they want...
Read moreDo not go to this place. We made the mistake of stopping here on our way back home from vacation. They can't do anything about the people who linger in the parking lot blocking you from the drive thru so I didn't dock them for that. However, the service is awful and the food is even worse. The women working there have no patience when taking your order and treat you like you're irritating them. We received a chicken sandwich with burnt buns. We asked for a replacement. They put the same chicken on different buns. Ok, not a big deal but the second bun wasn't much better than the first and had a really bad taste (we assume they did something to it based off the attitude we received when the replacement was asked for). There are a few other places in the area. Choose one of those. The sonic in my hometown is nothing like this place so I know it's not all Sonic locations,...
Read moreI can only assume that the food is good. It is at other SONIC. Unfortunately I never got any food. Nor did most of the other people that waited to get in an order during the 20 minutes that I stood outside. I went from screen to screen. Touched the button and it started blinking. But no one answered. I waited at each location until the red light stopped blinking. Then to another. It was just 7:50 pm. Several screens are broken. Black. One customer less patient than myself went inside to see what the issue was/is and was told "Those buttons are broke" Anyone curious to know why SONIC is facing potential bankruptcy should visit this location. It is beyond rediculous. And I won't be back again. I reccomend you stay...
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