Habit Burger & Grill — Restaurant in Torrance

I've been a weekly customer here for 3+ years, and usually it's great. Today was different.

I ordered online, and my sandwich came with a tiny square top bun that left half the fillings exposed. When I pointed it out, Nate (blue polo Shirt, large circle earring, hat, long hair in a pony tail) admitted he saw the problem, but instead of remaking it, he argued with me, trying to prove the bread was "technically the same." I wasn't asking for a debate; I just didn't want to hold a messy sandwich with barbecue sauce and lettuce spilling out.

He offered to remake it after continuing to explain that the bread was identical, I felt like he was trying to make me look like I was dumb, like I was wrong and he was right. It was very small, petty, unprofessional and immature.

When at the end of the day; that isn't the point. The point is, no one wants to or should have to hold a have exposed sandwich with bbq sauce etc all over it.

He made me feel really uncomfortable and weird and I decided I didn't want the food at all and today wasn't my day for the gotta have it meal.

When I asked for a refund, he refused, told me to do it on the app, and then flat-out ignored me when I asked him to show me how. I checked the app myself, there's no refund option. So he lied, and I was left with no choice: walk away empty-handed after paying, or have it remade. I had the meal remade.

Nate chose to argue, dismiss, and refuse help. Management needs to address this.

When the sandwich was remade, the bread was the correct size after all.

9-25 Update

The Business Manager DM'd me a link to The Habit feedback forum. I had already used that forum right after the incident. A rep named Melissa replied offering me something called a "free Char Ticket." I declined and asked for the owner or DM to contact me directly. She ignored my request.

I went back on the same site asking again for a direct call from the shop owner or DM. At that point, The Habit Customer Care stopped responding altogether. I sent another support ticket, and The Habit flat out ignored that second contact request.

This tells me you don't truly value your customers. In your DM, you didn't even address what happened, you just threw me a link.

What I was going to say over the phone is this: Nate's tone with me was misogynistic, prejudiced, and deeply disrespectful. It made me extremely uncomfortable. You take people's money but won't give them the respect or time to stand up for themselves, or to shine a light on behaviors that must...

I usually enjoy grabbing a bite from The Habit, but my recent visit was a letdown on multiple levels.

First off, the chicken nuggets were just bad. They came out clearly overcooked—burnt on the outside and dry inside (Charizard Chicken Nuggets). It tasted like they were either thrown in straight from the freezer or left sitting out too long before being cooked. Either way, the result was unpleasant and borderline inedible.

To make things worse, they’ve apparently changed their Cobb salad recipe. It’s completely different from what it used to be—not just a tweak, but a total overhaul. It barely resembles a Cobb salad now, which makes the name misleading. If you’re expecting the classic version, you’ll be disappointed. The new version just isn’t good—poor ingredients, weird mix, and overall unsatisfying. Maybe change the name of the salad to not cause confusion.

I don't usually leave negative reviews, but this visit was frustrating enough to speak up. I hope they revisit both the quality control in the kitchen and how they present changes...

I must've came on an off night. I order the same sandwich and it is typically very good. A perfect sized, juicy breast of chicken, in a crisp and toasty bread and piled just right with condiments. Tonight I got served a tiny, dry tasteless, bologna thin grilled chicken patty, with a single slice of pickle that usually isn't in the club sandwich but somehow found its way to escape onto my... you guessed it, bologna sized yada yada and spread its nasty pickle juice all onto one corner of my bologna thin, dry, flavorless grilled chicken sandwich. I had to think if I asked for only a thumbnail sized amount of avocado slices, nope... but that's just what I got. I do remember asking for no mayo in my bologna thin, dry, flavorless grilled chicken but on the side. Boom... mayo on top of the sliver of a hockey puck and on the side. We all deserve a second chance, so maybe but just not with a splash of...