Presotea — Restaurant in Torrance

Worst experience I've ever had at a boba shop.

I visited Presotea on a busy Sunday and ordered with the cashier instead of using the iPad kiosk. The worker who took my order was a gentleman with many facial piercings—gave me the worst possible experience and made ordering so unnecessarily confusing.

I ordered 2 Pearl Milk Tea. When I asked for one of the drinks to be 50% sweet, he randomly said he’d make it a Ceylon tea instead. He told me it was the same thing as a Pearl Milk Tea. I was confused as I just anted to order a normal Pearl Milk Tea, but he insisted he HAD TO change it to Ceylon. I never asked for that change but if he says its the same and would make his life easier, I didn't care. Then he said he’d change the other one to Pearl Milk Tea so I “wouldn’t have to pay for Pearl,” which made no sense. He kept altering the order on his own, without explanation or permission.

One of the drinks was missing boba, and when I pointed it out upon pick up, he told me to “calm down”—even though I was speaking in a normal tone. It felt dismissive and rude. We also ordered a Mango Cloud with no modifications, but he changed it without telling us to 70% sweet and left out the cloud cream altogether. Why would you make random adjustments to a drink without being asked?

The order was messed up, the communication was confusing, and the attitude was off-putting. I would not recommend this location and definitely won’t be returning. Please get this worker some training on how to put in customer's orders properly and what...

Large tea selection! Wonderful flavors and quality ingredients. Better than the cheap shops that just use sugar powder for flavorings. The waffles are also very nice. Lots of non-dairy options for milk tea, but they do charge you extra for that.

Service can be slow when it is busy, as the staff is small and often young. It's not a place to come if you're in a big hurry. Blended drinks take the longest to make, and waffles are also a fair bit of a wait. But good food and tea are not pre-made, so the wait is worth it. It can be a bit hot inside the shop, but the area right outside usually has good breezes.

My favorites have been earl grey milk tea and hojicha wintermelon milk tea. The blended matcha is also nice. I noticed another reviewer was confused by their wintermelon drink; those bits in your tea were the melon LOL. They are the best part of the drink! You don't even need boba...

Not greeted. They took the order of people in front of me, then the cashier left to make a drink. The other worker a guy clearly sees me and rather picks up a call to take a long ass order instead of taking my order from a customer that has literally came in person to their establishment. ALSO 15-20 minute wait for ONE drink ended up being a 40 minute wait for one drink until I got up and said something.

Understaffed and half ass workers that have no customer service skills. Once asked when it was my turn in line after waiting for him to get off the phone he directs me to order from the kiosk…. after all that waiting. I won’t be coming again and I don’t recommend this place. My first and last time and I NEVER WRITE REVIEWS. Also see how they basically have 0 workers just kinda crazy for what looks like a well...