OVDER- Bronxville — Restaurant in Town of Eastchester

In order to support a local business I buy my drip coffee beans here and sometimes a coffee. Sometimes I buy my espresso beans here and grind at home as I do drip beans. When my espresso grinder died I had them grind for me for espresso, they ground them on an uncalibrated grinder and pulled 1:2 shot in 11 seconds. Total garbage, then after throwing that bag away I bought another and had to tell the clueless employees to set it to Turkish or in between, they seemed to not even know what 18g in and 36 out even meant, which explains why I always thought their espresso was no good. A friend sent me a bag of beans as a gift and they refused to grind for me, even though they had wasted my money grinding their own beans poorly without even offering to replace when I went back. What an absolute abomination of customer service. I have forgotten more about coffee than this place and they just lost out on thousands of dollars of future business. Absolutely no one seems to understand the concept of being a customer focused small local...

I love the brand/owners/company. I’ve had their beans before and they’re really good. And I want to really love their coffee. But I don’t. The reason why I choose small coffee shops over big brands like Starbucks is to a. Support small businesses and b. Because I want actually good coffee. I think if baristas all did a small barista course/had a day to actually train on bar it would really make the coffee better. I find the espresso overextracted, the milk burnt and notice baristas not cleaning the milk jug, not tamping correctly. These are problems that are easily fixed with a quick training session and would really help the consistency of their coffee. There’s been times where the coffee tastes great and then the next day with a different barista, I have to dump out my drink.

As someone who managed a specialty coffee shop I know it’s relatively cheap to hire someone for the day to train all the baristas and would immediately fix a lot of issues...

I’ve been dropping by Booskerdoo at least once a day since the beginning of COVID, when they stayed open to safely and selflessly serve the neighborhood. The owners and staff have created a wonderful, family friendly operation…they go out of their way to get to know their customers, their kids and dogs, and often times hand out complementary sweets and Booskerdoo swag. Even in such a chill neighborhood, I’ve witnessed impatient, dramatic customers (like the most recent reviewer claiming the owner treated him “with disdain”) that flail their arms in visible frustration about the crowd that sometimes forms outside of the door (since COVID they are a walk up only establishment). You have to either laugh at or feel bad for (adult) customers that feel the need to throw tantrums for a cup of coffee - rolling their eyes ande tapping of their feet, or worse, swearing at the staff in front of children.

Keep it up...