Rosa's Pizzeria and Restaurant — Restaurant in Town of Hempstead

I ordered a rigatoni ala vodka slice from this location. When it arrived, it was clear that there was no vodka sauce on it. Instead of eating it, I decided to walk back to the location (since they don't deliver), and bring up my concern. It was very hot inside and that was immediately concerning for food storage reasons. Plus, there were flies. Upon entering, I was not attended to, instead the co workers, including what appeared to be the manager asked each other, "What does she want? Whats the problem?" I literally said, I can hear you, and that prompted them to ask "Whats the issue?". I explained I ordered a rigatoni ala vodka slice and there was no vodka sauce on it. They immediately responded and said, "Yes there is just keep looking for it".... I didn't happen to see a vodka pie on display, I only saw a baked ziti pie. I realized what I had in my hand was the ziti slice. Assuming they would see my point, I told them what I assumed happened and they went back to talking among themselves instead about me. I wanted a refund which they said they did not offer, and instead 15 minutes later, I walked out with a plain slice, and no money for the price...

Rosas Pizza sells one of the best specialty pizza slices that I have tasted in the US. My top three pizzas are the Caesar salad, the chicken buffalo, and the salad slice. Since they are usually busy the pizza does not sit on the counter for long and that's why the pizza tastes fresh. The salads do not taste soggy and the buffalo slice has the right amount of blue cheese and the chicken is not too hot. The chicken panini is a must-try. It's a simple yet delicious sandwich. The bread is toasted to perfection, the chicken is not dried and it's flavorful and the red pepper is made in-house. the restaurant is always clean and the staff is friendly which these days that is a plus...

Last time I went to Rosas it was before a movie, so I wanted a quick bite to eat on the way. I ordered two slices at the counter and paid for it there. After waiting for ten minutes I thought it was odd that it was taking that long, so I went up to the counter to ask about it. I approached the cashier, who at the time was the older gentleman, and I said "Excuse me, I ordered two slices and they haven't come out yet". The man makes this ugh sound and says in a rude tone "what do you want me to do about it?"... I dont know? Maybe you could do your job? Needless to say, in my experience, the customer service was terrible and rude. The pizza is average, so there is no reason...