Waikiki Supper Club — Restaurant in Town of Lake George

Never stayed, was inquiring about the Polynesian Dinner Show and wanted to check the reviews due to reading about a reservation. No the customer is not always right….. but reading 85% or the reviews telling of rude terrible staff, awful service, and an unclean environment and reading the comments left on the reviews by the owner helped me skip a possible unsavory regrettable visit. You reap what you sew and If you do what you love the money will fallow. I can bet money “the owner” might not be doing so well given the sorry, pathetic responses proudly displayed by their slumlord-esk attitude. As a business owner myself I treat our customers how I or my family want to be treated and i’m sure they are not treated well personally because what goes around comes around. I wish the owner the best, not easy running any business with the wrong attitude. They have a great opportunity to serve people in a unique way. No where now to go but up! I wish success and...

This is in response to the owners reply to my initial review on August 13, 2019. In today’s world of individual dietary needs, it is not unusual for a competent restaurant to fulfill a nutritional request. By serving the sauce on the side instead of “covering” the chicken, it does not change my complaint. One chicken was served raw and one chicken was served over cooked. Our reservation required preordering our meals and we did not receive any resistance in our dietary request. Also, after bringing this issue to the manager’s attention, we were not even offered a different replacement meal. Therefore, we continued our evening hungry. Even with inadequate service, I still tipped our waitress over 20% and covered the ticket price to watch the show. The fact that you failed to address any initial complaints, and redirect blame is extremely disappointing. For anyone reading this, I would advise you to skip the dinner and just...

The room was standard, nothing special. Everything was fine, but my morning was spoiled. I went to the restaurant in the morning to ask for half a cup of hot water to make my oatmeal, and half a cup of milk for my child. I was greeted unfriendly, the woman who was there main one looked at me like I was homeless. They reluctantly gave me a glass of hot water and for half a glass of milk they asked me $2.50. I understand that everything costs money, but we lived in this hotel and we not deserve even half a glass of hot water?! It's terrible! I do not advise this hotel.

My response to the hotel response - Most of your answer was the advertisement of your hotel. You did not understand my comment, I wrote about the fact that the staff of your hotel is not polite...