The Screamery (Congress Location) — Restaurant in Tucson

This is my favorite ice cream place. $36 for 3 pints of ice cream with all of the issues I’m going to list is starting to feel like it’s not worth it anymore. The customer service is very frustrating. Every single time I get ice cream for my family at least 1 or 2 or our orders ends up being the wrong flavor. Today I ordered the peanut butter toffee. I cannot eat wheat and open up the ice cream take a bite and realize I ate a soggy pretzel :/ I’ll pay for that with health issues for a few days and the flavor wasn’t even worth the bite, anyways. So frustrating. Along with the wrong orders some of the employees are incredibly rude. Maybe some re training would be helpful with this location. When you are spending such a large amount of money on this ice cream your order should especially be correct. Another thing-The ice crystals have gotten a lot more prevalent and the fillings (IE chunks of chocolate, toffee, nuts, honeycomb ect) have been greatly reduced, I assume to lower their costs. It’s very obvious this has become the norm the last few months rather than a batch issues. It would be nice to be able to depend on excellent and consistent products when you choose a higher quality place to purchase from. They’re starting to lose...

I’m an ice cream fanatic and I was drawn to this place (the Congress St. location) by the information on their website- all natural, handmade, clean ingredients, the first AZ ice cream pasteurizers. But I was sorely disappointed in the product. First the positives: the flavors were unique and were chock full of the added ingredients such as honey & honeycomb, and homemade chocolate cookies. And the waffle cone was delicious! But the ice cream was grainy and the portion was so small that I asked the employee if she was sure this was the medium size that I had ordered because it looked quite skimpy. Each of the 2 scoops were a little larger than a golf ball, and looked pitiful sitting at the bottom of the large waffle cone. Maybe I caught them on a bad day? Or maybe the employee determined that I didn’t need a larger serving. Perhaps she was a new employee? There are 2 other ice cream shops just a couple of doors down so there are...

This has been on my must list since we moved here in May. The reviews are excellent across every social media platform. What a disappointment. The server clearly didn't want to be there and appeared as if we were intrusive. My husband, who only orders a chocolate shake, couldn't believe how watery and tasteless. It was obvious she didn't want to open a new container, so added too much milk to get the appropriate amount. It was, at best, weak chocolate milk. I ordered a sundae, which according to the board comes with one scoop, hot fudge, whipped cream, unlimited toppings, on a brownie, cake or cookie. First, there was only a choice of a cookie. Second, " they no longer offer toppings, only hot fudge and whipped cream." "There's no whipped cream, I just got here." I don't like paying for things I don't get. My cookie and cream ice cream was fine. I can get "fine" ice...