Hampton Inn Tucson Downtown — Hotel in Tucson

Update: found out that the manager lied to Hilton Honors when they investigated and said I never contacted them back when they emailed me. She also lied and said I wanted a complimentary updgrade to a room. I NEVER asked for a complimentary upgrade. I PAID for it and had no problem doin so. You emailed me an out of office reply Patricia and then ignored me and never emailed again or called me. Hilton Honors now knows that you did not tell the truth. Stop working against your customers. I kept calling for the manager, no call back. I ended up talking to the sales manager. Sales manager said she would transfer the call to her back office and talk to me there. She transferred--never picked up--let it go to voicemail. I called back, front desk transferred me again. Again she did not pick up. I left a message; she never called back. Why would you offer to talk if you're going to ignore me? Why lie to Hilton Honors when they investigate? I just left Hilton Honors (had them delete me) after speaking to a supervisor there and let them know it was because of the disrespect from this hotel and that I don't want to have anything to do with Hilton. They were not happy about me leaving HH, but maybe this hotel, its front desk staff, and its managers can have more integrity. Reason why I wanted to talk: one of the front desk ladies wasn't nice to me during my stay. She was one of the two ladies working late on May 5th when I checked in. The other lady is Sandra and I have great things to say about Sandra. The other lady is young, with dark hair, dark eyes, on the thin side, and petite in stature. She often wears two braids, one on either side of her hair. She checked me in. I went up to the room and decided I wanted one with a better view and came downstairs to see if any were still available. Sandra was trying to help me but did not know how, so the other girl came to help and she said I would have to pay more for a room with a view. She started making faces at me and then to Sandra to discredit me as if I am crazy. That escalated the situation and I asked Sandra if the manager was in and checked the other lady's shirt to see if she had a name tag. She didn't and did not wear one during my stay there. Sandra said the manager was not in. I said to Sandra: sorry I am coming from a bad life (meaning in Phoenix) and needed help with front desk issues. She was very kind and said in a gentle voice "that's ok". And Sandra was the one that de-escalated the situation that the other girl was making worse with her bad, unprofessional attitude. So thank you Sandra for your compassion, humility, and kindness. And I recommend the other girl learn these traits from Sandra so she stops giving immature faces and curbs her attitude. Customer Service isn't just knowing how to change rooms and answer logistical questions. It's also about how you treat people, how you handle any issues, and give people a smiling kind face instead of a cold rude one. I've been told by the front desk that managers can check cameras, so they can see her making faces at me. They can also hear me being very polite & kind to the staff, including this girl that I am mentioning, throughout my stay. She would answer my questions but she would give me a cold stare; negative energy. I know she's capable of positive energy because I saw her be much nicer to another customer. I even thanked her at the end but she still was cold and rude even though she said she would pass on my feedback. Just because you are saying the words doesn't mean you are not giving me negative energy and the stink eye. We can feel it as customers. If I had been mistaken with anything, she should have just said, "Oh no ma'am, I did not mean it in this way, I meant it in this way." but instead, I get rude faces. Not ok. And not worth my money. Your front desk staff should not be rude to customers, period. I have decided to go to other hotels next time I come to downtown Tucson. And I am a Hilton Honors member-- I guess that doesn't mean anything...

6,000-mile road trip: husband, wife, and a silky terrier

We just checked out of Hampton Inn Tucson Downtown, room #625.

I’ll be honest—I hesitated to book after seeing so many 1-star reviews mentioning “Victoria,” though none of them said much about the hotel itself. Curiosity got the better of me, so I booked anyway, and here’s my honest experience:

Check-in: Officially at 4pm, but we arrived about two hours early. No problem—they let us check in at no extra cost. Huge plus!

Fees: Pet fee is $75. Parking is $20 in a garage around the corner. Reasonable and easy.

Cleanliness & Room: The hotel is completely smoke-free. The lobby was spotless, bright, and welcoming with fresh furnishings and a pleasant design. Our room was also very clean—bathroom fixtures, carpet, appliances, TV, and AC all worked great. Bed, sheets, and blankets were fresh with no odors. Only minor downside: the carpet had a few spots and could use a deeper cleaning, but nothing serious. The bathroom was well-stocked with towels, which we appreciated.

Location: Quiet neighborhood, with restaurants within walking distance. A little nearby construction, but nothing disruptive.

Breakfast: Excellent complimentary breakfast with plenty of variety.

Amenities: The outdoor pool and patio looked like a lot of fun, though we didn’t have time to use them.

Overall Stay: After a long drive, it was wonderful to have a comfortable, clean place to rest. I don’t recall the exact rate we paid, but it was absolutely worth it.

⭐️⭐️⭐️⭐️⭐️ 5 stars from me. ABSOLUTELY a wonderful stay for us—I’d recommend this hotel to anyone!

Thank you so much, keep up the...

Hampton Inn Tucson Downtown – Disappointing Experience Due to Rude Management

I recently stayed at the Hampton Inn Tucson Downtown, and while the hotel itself was clean and well-maintained, my experience was overshadowed by an unpleasant encounter with the manager, Victoria.

From check-in, the front desk staff were polite and accommodating, but I ran into an issue with my reservation that required management assistance. When Victoria got involved, her attitude was shockingly dismissive. Instead of offering a solution or even basic courtesy, she was condescending and impatient, treating me like an inconvenience rather than a paying guest.

The issue itself wasn’t complicated—just a minor discrepancy with my booking—but Victoria seemed more interested in proving a point than actually helping. When I calmly tried to clarify my side, she interrupted multiple times and gave me a passive-aggressive smirk before saying, "Well, that’s not my problem." I was taken aback by the lack of professionalism.

Aside from this, the stay was fine. The rooms were comfortable, and the housekeeping staff did a great job. Breakfast was standard for a Hampton Inn—decent but nothing special. However, the way management interacts with guests can make or break an experience, and unfortunately, Victoria’s attitude left a sour taste.

I’ve stayed at plenty of Hilton properties and have never had an issue like this. If you’re looking for a hassle-free stay, you might want to consider other options in Tucson. I certainly won’t...