Burger King — Restaurant in Union City

Friday I picked up a couple of burgers, some fries, and a chicken club salad.

The salad was for me. When we opened the container it stank up the house. I was tired and angry, so I didn't return it on Friday night.

Finally had time to go inside with salad and receipt in hand.

The poor guy at the counter was working both the drive-thru and walk-ins.

When I pulled out the salad, he asked what happened and called for someone to come from the back to help me.

The reply was WHY? He told them. No one came out.

After the young man finished with the drive-thrus, he came over, apologized, and listened. He then went to talk to his manager. The counter guy asked if I wanted a refund or another salad.

My bad. I said neither. I wanted a credit toward to burgers. Some other young man peeped around the corner at me, then disappeared.

A young woman (the assistant manager) came out and scolded me for not calling them on Friday. I told her she wouldn't have wanted to talk to or to have seen me on Friday.

She continued on to tell me that the salad wasn't spoiled. It was new condiments.

Not wanting to be upset about a $5.95 salad. I left the receipt. Told her she could eat the salad. And it was nice doing business with them before this time. But they will NEVER see me in that store EVER again.

I was proud of myself. I didn't yell, swear, or tear the door off the hinges.

I will be calling the health department tomorrow. On top of poor service, the cooking area was filthy!

Bye-Bye Union City Burger King.

If you're ever in the area and want a burger, go across Alvarado-Niles to In N Out. Better customer service and prices.

Ok....

This one star is SOLEY for the day shift manager Murinjeet or however you spell it. ( I couldn’t fully read her name tag to be fair but know she is Boomer Indian-American female who deserves to be promoted to customer) I’ve gone to this same Burger King dating back to the early 2000s as a kid. Recently moved back to Fremont and have been enjoying the night crew working here who provide 5 STAR service ( couldn’t even give this review 3 star to average it because Marinjeet and her zombie crew provided negative star service today) and keep me actually coming back to BK. Long story short, I purchased $33.65 worth of food and proceeded to ask for the regular sauces such as bbq, honey mustard, etc. I’m then told by Murinjeet I need to pay when not once I have been asked in the past. If this is policy, I get it and that’s what I told her as I was not entitled to sauce apparently. My thing and why I’m leaving this review is we still, in 2023, have people in this world where generosity and empathy don’t exist. I get it, it’s her job end of the day and will she lose it for giving out sauces? Who knows, but if that’s your primary concerns day to day, I pray for you and the people in your life. Thanks for helping me finally say eff BK...

5/20/2013: today I received a flyer from BK for their delivery service. We decided to place an order for deliver to check out the service and the flyer had some special prices. I called the number on the flyer and was connected to an operator in Ohio. I gave my address and information needed for delivery. When I gave the first item from the flyer, the price apparently was incorrect with what the operator had, which was higher. She then said she would transfer me to a BK closer to my home in Union City, CA, which there are 3 BK within a 5 mile radius. I spoke with the operator and again repeated all the delivery information needed. Again, the operator said she shows a higer price for the item, then on the flyer. She was in San Diego, CA. So she says gives me a number to a BK closer to my home. I called the number 2 times and it is connected to a fax machine. I went online and it was the same number she gave, so I called a 3rd time, again a fax machine. Burger King needs to get their people together. They send out flyers with incorrect prices, then when you try to place an order to their deliver service, it isn't happening. This is the first and last time I deal with BK on their deliver service. Sorry BK-get...