Taco Bell — Restaurant in Union Township

Where do I start? We ordered on the app and none of us have had Taco Bell in a while. Usually we go to the one in Amelia or beechmont because their service is so much better than the Eastgate location. But this is the closest one we went to. My friends fiancé and I ordered food for my friends little girl and them. We had two separate orders. The little girl upfront straight up ignored us twice and we were standing there patiently. She helped the woman next to us. Looked at us but still ignored us for about 5 mins till I finally got the attention of the order woman. Not only was the older woman on the line by expedition ignoring and being very rude to me but the little girl was too. Finally when the older woman got my order she kept telling me I needed to hit confirm on my phone which I’ve never had to do before. Then when I got my phone I came in and the little drive through girl told the old woman infront of me there is no confirmation button and then the old women got even ruder with me. We came out and then something was missing so my friend went back inside and she got ignored for 5 mins till she finally lost her cool and then the old women yet again ignored, rolled her eyes, and then ignored her and made the younger girl come back to help us. I don’t appreciate the rudeness, I don’t appreciate the eye rolling or the attitude. I’ve worked for Taco Bell before and I know it gets busy but the drive thru had maybe 2 cars in it and then there were 3 mobile orders. This is absolutely ridiculous. Im so appalled by their attitudes. Very...

My fiance and i were in the mood for taco bell after a long time of going without. We go there and between the employees loud conversation at the window, the forgetfulness of those involved, and the feeling we were being ignored by our window person, i don't know which i am more annoyed by.

So for reference i ordered the new box , the rolled taco box. My fiance ordered a number 1 with a baja blast. We get to the window, receive our dri ks and were told have a good day. I gave them a confused look and the person said, oh your food. Finally, after about 5ish minutes of hearing a guy complaining and concerned about who is on break with the window wide open we get a bag.

Usually the box comes in a box. Not seeing that was already making me nervous. Fiance thought she checked good the first time. Sure enough we get home and check thoroughly and we are missing items. For one the rolled tacos which is the name sake of the box, was missing. My fiance hates sour cream and each taco had, you guessed it, sour cream. The food itself was cold. We traveled only about 5 minutes away and it was pretty much our last stop.

My fiance is done with the eastgate taco bell, but I am a reviewer who loves to give at least one more chance. I don't know if maybe they were having an off day or not, but I am willing to try it over. If the situation repeats itself I will avoid this establishment in the near future....

This location is horrible, my fiance and I ordered a mobile order and my friend did her own seperate order so we could pick up and go cause we had my toddler with us. I waited in the car while they grabbed the food, and they were in there maybe 15/20 minutes even though it was ready for pickup when we pulled in. They were ignored the entire time they were in there, and once they got helped the workers were extremely rude to them. They forgot food in our orders so I went in to handle it, and was ignored for 10 minutes. The lady who was at the counter completely ignored me and walked away when I came up to the counter and kept ignoring me and went to the backline. There were two workers over by drive thru who also kept ignoring me until the lady on backline went and told them something and they all rolled their eyes. One of the drive thru ladies came up and asked me very rudely what I wanted and I held up our bag and said we were missing several items and she rolled her eyes again and yelled at backline to make the items. When I finally got the remainder of our food she shoved it toward me. I don't know what's up with the workers at this location but they need retained on customer service because I...