Pokey O's Cookies & Ice Cream - Dallas — Restaurant in University Park

☆ZERO STARS!!!!!☆

Customer service was TRASH. 🚮‼️

I'm unsure if the AA guy is the owner or just the server, but he was extremely dry, unwelcoming, and uninterested in engaging with my friend & I. She was trying to have a conversation and asking him how his day was going, and he barely made eye contact. I asked him about the doggy treats, and it was just as if he wanted to hurry us along. Moving fwd to the checkout counter, as I was getting ready to push the tip button, he very quickly removed the option to tip as if he assumed I wasn't going to tip, which I was. It was simply a horrible experience, and I will NEVER be back. Ever! They serve 1-star cookies & Blue Bell ice cream, which you can get from anywhere. There are plenty of ice cream parlors who HOMEMAKE their own ice cream with the "sweetest" customer service. We didn't even feel welcomed to dine inside. We went next door to the Roly Sandwich joint and sat in their outside dining chairs and fed the birds the cookies. Don't even know if I should give my dog their treats!! Never again,...

I won’t be returning to this establishment or recommending this establishment to anyone. It was my first time going and I was pretty excited to try it out as I had heard nothing but amazing things. I told the worker that it was my first time and that I wanted an ice cream sandwich. I picked my cookies and than he said you get three scoops of ice cream. I asked if I could only get one scoop of ice cream and he said no and that I had to get three. I thought it was odd but perhaps that was just the system at this establishment. So I picked three flavors of ice cream, paid, and went outside to see two customers eating ice cream sandwiches with a single scoop of ice cream. I went and talked to them and they said they were able to get a single scoop ice cream sandwich and they ended up telling me how much they paid which was like half of what I paid for my triple scoop sandwich that I really didn’t even want. I felt as though I was up charged and taken advantage of since I told the worker it was my first time there. Not...

First off the reviews and picture online look amazing! Once walking into the shop it looks run down ice cream looks old , cookies look old, Tupperware containers full of cookies. I should have went with my first instinct to turn around and leave but I really wanted ice cream. We god the cookie bowl the guy taking our order was not very welcoming I asked him what should I get he seemed to have an attitude. There was another gentleman getting off shift that recommended us what to get . Don’t get me wrong the idea is there but the quality is not ! The ice cream does not taste like blue bell and the cookie was old . I’ve tried many ice cream shops in my life and this one by far is the worst . Sad to say please serve fresh products and throw out...