Wendy's — Restaurant in Upper Merion Township

Horribly managed. I eat here once or twice a week. It's a very poorly run Wendy's. There seems to be no management. Well, there are actually managers, but they don't seem to do any managing.

Earlier this week, I went at 9:30 p.m. ... They close at 10 p.m. Well, the doors were locked. So, I walked around to the drive thru and after 5 minutes of attempting to get someone's attention, I finally walked around to the pickup window where I knocked. They did take my order, but when I got home I found that my burgers were made incorrectly.

In fact, while I dine here frequently my orders are often incorrect. I have taken to checking everything before I leave the store.

2 weeks ago when I was there they were out of baked potatoes, honey mustard, barbecue sauce, and chili. How do you run out of so many items?

3 weeks ago, my nuggets and potato were ready right away, but I had to wait seven and a half minutes for my burgers. I know this, because you can see the monitor that tells them how long it has been since you placed your order. Therefore, by the time the burgers were ready the potato and nuggets were cold. And how does it take 7 minutes to make two burgers when I was literally the only person in the restaurant.

While I continue to patronize this Wendy's I only do so because it is 200 feet from my home and I like Wendy's. Some new management could turn this in to a much...

Ordered a #12 large combo with a sprite. Also added a bacon cheese baked potato. Total was $17.xx (I don’t know my exact total because they wouldn’t give me a receipt after they took my payment) As I waited for my food, another employee comes to window and tells me my card declined, so I give them another card, I had a weird feeling because I knew I have the funds, so I go and check to see if went thru, as it did. They charged me $28.90. As they are trying to charge me again on another card I show them my phone and the app shows I was correct. Employee shows manager and tells her I wasn’t lying. They gave me back only $9.10 in cash for the difference which is not even correct $28.90-$17.xx is well over $10. The accusation and service is not acceptable. They didn’t give me a receipt when they charged me. And I cannot even contact corp. I did not appreciate the dishonesty and fraud attempt. I will never go to this...

Second time this month, I trekked out to get a Wendy's salad only to find, they are all out. Let me back up. I trekked out to purchase two salads and to my delight, the King of Prussia Wendys is running a special 'This Week Only Buy One Get One Free - Full Salads". Great I thought. I will get 4 and put two in the fridge for tomorrow. Both times once ordering, I am told they are all out of salads. The first time I was disappointed. The second time suspicious and angry. Especially since I am told, 'we only have Spicy Chicken Salads and half sizes'. Wow, no possibility of making more at 7:00PM? No possibility of combining two half salads to make a full salad? No rain checks? My suggestion - MAKE MORE SALADS IF YOU ARE RUNNING A SPECIAL, SO YOU CAN MEET DEMAND. OTHERWISE IT SEEMS LIKE THE OLD BAIT AND SWITCH SCAM, OR JUST PLAIN OLD BAD MANAGEMENT. Would have been better off going to Chick-fil-A just...