Casey's Coffee Inc — Restaurant in Washington

Decent food and beverages, but TERRIBLE customer service! There is NO employee there who speakes fluent English, or understandable English at all. So it's ALWAYS a struggle if you want to place a customized order. Also, they actually charge EXTRA for lettuce, tomato, and onion on certain sandwiches, and the Asian manager has the worst people-skills... He's definitely not suited for a job that so heavily relies on customer service.

I go to the place because it's convenient to where I work, but I cringe every time I walk through the door.

And another thing, they often have a shortage of bagels and pastries. One time the manager told me that they don't offer breakfast sandwiches all day, when in fact, THEY DO.

Hey owner, PLEASE TAKE...

I could say 3 stars for their middle of the road coffee and great location. But I drop it 1 for apathetic staff and one for hours and policies. I'd spend a lot here. I try to avoid Starbucks but even with that priority they are barely worth going out of the way for and it's a block from me. Their posted hours are fairly limited vary quite a bit depending on the day down to being closed so they usually end being closed when I try to patronize them. That's an owner's prerogative but they don't keep the hours they have on the door, they don't post their hours on the internet and never answer the phone such as now when I call at 3:40 in the afternoon to see if they are open....

Hands down, the best coffee shop in the area! Not just bc they have great coffee but also bc John and his wife that run the shop are amazing. The roast beef, turkey club, and infinity sandwich are great. The BLT will blow your socks off... Double macchiatos or a daily red eye is my go to and are exceptional. All in all the best part of this shop is the people. It is always a joy to John and his wife. This shop is nestled back off the busy street and the environment provides a great place to ponder and focus on your tasks for the day. Thanks John and Mrs. Lee for taking care of your customers. Looking forward to seeing you later...