I’ve come here many times. This time however, I was trying to make sure I described the wings I normally get because I have not been there in so long. Regular fried. No sauce. When I received my pho I asked there was barely any meat in it. Then my wings that were fried were practically burnt!
My father taught me, you are paying for the food so make sure it’s what you want. When I tried to ask the owner if there was a way I can order more meat for my pho on the side since there wasn’t a lot, she took my wings and pho and trashed it in front of the whole bar. This owner had a meltdown in public which was extremely unprofessional and startling.
I tried to tell her calmly despite her tantrum that I was trying to order extra meat for my pho! This woman completely flipped out. What’s worse is that she got even more unprofessional and started discussing it with the two strangers next to me!!
I am so proud that the man who was sitting next to me witnessed the whole thing! Half the bar did! He apologized to me and told me that he planned on ordering dinner there but chose to leave after his beer after what he witnessed. Little does the owner know that the two men to my left apologized to me when she walked away and said that’s the most unprofessional display they had seen and that they will not be coming back either!
I don’t know if she was trying to purposely embarrass me but she had anger issues and as an owner, you don’t treat customers that way. I even tried to discuss with her away from the bar and do the right thing and she was still rude! I don’t know what her discriminatory behavior and attitude was towards me but it made me feel good to have the support of the bar.
She tried to tell me that I was unhappy. How do you tell a customer how THEY feel. Her listening skills were horrible. I was trying to ask about the way my wings would be fried. She said I had issues since I came in with the food. Mam, so a patron can’t ask questions about food THEY are buying??? That’s an issue???? Then when I try to order a side of extra meat for my pho you throw it all away???! I was hungry. That is not the first time I’ve eaten pho there. You say it’s weighed. I wanted extra. No you threw the whole order away in a very public unprofessional angry problematic way.
You have no idea the way you reacted and the impact it had around other customers. One to my right decided to leave. If it wasn’t for the gracious host calming me down, and handling it extremely professional and privately, I would have lowered myself to the behavior of the owner.
Do not go to this place. I wish there was another management to talk too. When that is the owner it’s a horrible sign. This was during evening busy hours. Worst time to go. If you have a question with this woman, it’s problematic. She gets angry. I’ve been here many times but this experience did it for me. I will be letting my friends in the area know to stay away from this place. Extremely uncomfortable and problematic owner. The best service is the bartenders all though their staff is always changing.
I will also be helping one of the hostesses find another restaurant to work. My friend is an owner at this particular establishment. A bit on the high end side but she will be paid much better. This hostess as well as the other patrons really helped me feel better after the behavior of this owner. I don’t know if it’s dinner time rush or old age but she...
Read moreIt was one of those early weekday evenings where the city seemed to have slowed down, and my daughter and I found ourselves wandering through downtown DC, looking for a cozy spot to grab a bite. We stumbled upon this little gem, tucked away but inviting with its warm glow and outdoor seating. We were seated promptly, choosing a small table near the front window, where we could still feel the city’s pulse but enjoy the calm.
We decided to start with a couple of appetizers. The veggie rolls came out first, crispy and fresh, with a light dipping sauce that added the perfect tang. Then came the wild chili poppers, and let me tell you, they were golden and perfectly crunchy on the outside. But the cheese inside—oozing and molten hot—took us by surprise! There was that split second where you savor the taste, and then bam! Heat, but so worth it.
As for the mains, my daughter went for the Banh Mi, while I chose the Reuben sandwich. Her sandwich arrived stacked with fresh veggies and tender meat, all packed into a soft yet crunchy baguette. She loved every bite. Meanwhile, my Reuben was exactly what I needed—classic, hearty, with the corned beef practically melting in my mouth. We shared a few bites, exchanging smiles over how good everything was.
Alex, our server, was a delight from start to finish. We were indecisive at first, but he was so patient, offering suggestions and making sure we had everything we needed. It felt like we were regulars, even though it was our first visit.
The vibe was just right—not too crowded, with a relaxed ambiance that made it easy to settle in and enjoy our meal. It was around evening, and being a weekday, it wasn’t bustling, just a few other tables filled with folks quietly chatting or enjoying their meals.
As we left, satisfied and already planning our next visit, I couldn’t help but think how perfect it was for a casual evening out in the city. It’s definitely a spot I’d recommend if you’re in DC and looking for good food, great service, and a comfortable vibe.
Later that night, after such a satisfying meal, I wanted to keep that relaxed feeling going. At home, I reached for my favorite from PullUpDC—Super Lemon Haze. It’s the perfect way to wind down after a great night out, with just the right buzz to match the mellow mood. If you haven't tried their strains, you're missing out—they always come through with the best for a...
Read moreThis is by far the worst dining experience I’ve had in DC.
Came here to grab some pho and wings. The pho was sub par at best. The broth flavor was very weak. The wings were good but nothing to get excited about.
The sad thing is that the service was worse than the food. We were rushed right when we walked into the restaurant. The man that seated us was named Adilis (if I remember correctly) and it seemed like we were inconveniencing him. Once we were ready to order, he seemed very impatient. I ordered, the in-laws ordered, then he completely skipped my wife and went to his computer to put in our order. He was trying to leave the table as soon as possible. It wasn’t until we flagged him down to come back and allow my wife to place her order. When the food came out, it was an older lady serving us. As we saw that multiple items we had requested were missing, we tried asking her but she was long gone. She then came back with a few utensils and that is when we requested the additional items. She was already leaving as we were trying to talk to her. She finally brought out the items but it wasn’t without the vibe that we were inconveniencing her. The only time they paid us any attention was when we were ready to pay the bill. I always tip around 20% but I couldn’t bring myself to doing that. I didn’t even want to leave a tip to be honest as I did not feel the service (or food) warranted one. I decided to leave the minimum appropriate tip of 8%. Once we had left, Adilis storms out of the restaurant, “$5? Thank you!” in a very sarcastic tone. It made me even more livid and wished I hadn’t even left a tip. I went back into the restaurant to explain my reasoning behind why I tipped what I did but he wanted none of it and was very rude. Adilis needs to understand that a tip is EARNED, not EXPECTED.
The customers are the most important part of your business. Without them, you have no business. Be better, Adilis.
Long story short, I’d avoid this place. Much better food and service...
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