Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Wausau

I had never been to this location before and I accidentally walked behind the counter because I saw the pizzas on a rack and another location has the racks that you can just pick up your pizza. Well one of the employees said to me: Excuse me, what are you doing!” In a very snotty tone, I quickly apologized and told him I’d never been at this location before, for which he replied, “It’s the same everywhere you go… you can’t walk behind the counter!” Again, very rude! I apologized again. I will Never go to this location again if this particular man is working. What happened to compassion and empathy?! Very annoyed and disappointed in this...

You can’t take walk-in orders ahead of people who ordered online or on the phone. It’s basic customer service. When I come in my online orders are never ready and I have to wait the same as if I had ordered as a walk-in. Your employees are rude and never apologize. They only make excuses that they were busy or someone is new. They never offer anything for the inconvenience and this has happened more times than I care to have experienced. Over 10! Despite my family liking your pizza, I don’t think we can continue to go to this...

I made my first call-in at the Wausau location and talked with Damon. He was patient and kind over the phone and when I went in to get my pizza's. He was very nice and very professional. I was impressed with his up-selling and advertising skills. Also, I got my pizza's at a shorter time than he had told me they'd be ready. I am pleased with my visit and will definitely go back. BTW, the Chicken Bacon Artichoke Gourmet Delite and the Chicago Stuffed Pizza...