Jimmy John's — Restaurant in Wentzville

Sorry in advance for the long review but I feel compelled to warn anyone willing to listen, especially women, not to give patronage to Jimmy Johns, Wentzville. A week ago, Jimmy Johns messed up our order on two separate occasions. They forgot some of our things. Mistakes happen, it was under new management, and we understood, but really, we just wanted our money refunded. The manager did apologize and told us to return to the store with our receipt for a refund. I go by the store with my receipt and ask for the refund. This is where the whole event turns unbelievable. The supervisor/team leader tells me she cannot refund my money, so I tell her she needs to contact the manager who said she would. She calls the manager then proceeds to tell me the manager says we can't get our money back. A lot of this back and forth until my husband tells her she needs to re-contact the manager to explain we brought the receipt, that we need our refund. The supervisor then indicates the manager or owner was coming to the store to refund our money. My husband says that's all we wanted and said we would wait for them to arrive. My husband took the our kids and sat in a corner booth while we waited. When the manager shows up, she tells two customers she was sorry she was out of uniform but that I MADE her come in on her off-day to refund my money. I laughed quietly at her attempt to shame me. Then, a man who was infringing on my space says, "Do you think this is funny?" I said, "No, not at all, I'm sad that this has escalated to this." He says, "You think it's funny you almost made this girl [the supervisor/team leader] cry." I said, "I'm sorry, I wasn't intending for anyone to cry." The manager then says, "Don't apologize to me, apologize to her [the supervisor]. You almost made her cry on her first day." I apologized and said I didn't realize it was her first day but I was frustrated she wasn't going to refund my money. The man says, "You don't need to be talking badly about the manager either behind her back." He continues to step closer to me in an attempt to intimidate, wanting to know where I worked. Unbeknownst to the man, my husband was making his way up to the counter to intercept our conversation. He continued to berate me when my husband stepped between us and informed him he was NEVER to speak disrespectfully to a woman, especially his wife. My husband told the man if he had something to say, he could say to him. Now my husband thought this was a delivery driver because he stood next to the counter and arrived when the manager did. So the man told my husband "we need to take this outside." My husband walks outside and the man keeps walking away. My husband asked where the man was going and he yells, "To my truck." My husband thankfully came back into the store and asked the manager who the man was. The manager says, "My husband." My husband asks if he was an employee or owner and the manager said he was NOT. My husband scolds the manager about her husband, not an employee, talking to a customer especially in a disrespectful manner. The man walks back into the store and yells at my husband, "You don't talk to my wife!" My husband informs the man his wife was the manager and she was at her place of business. The man walks towards my husband in a threatening manner, the manager yells at him to leave the store. He waits in the corner with his arms crossed. My husband asked the manager for her name and the corporate number. She asks my husband not to contact the corporate office because "it would be bad" for the business. After finally refunding our money, the manager yells at us to "take your money and don't ever come back." The OWNERS of this store were apologetic, but chose to give their manager, Krista, a second chance and "banned" her husband from the store. For our safety, and for yours if an error is made, we strongly advise you don't go to this location. My three children had to watch a grown man try to fight a woman and her husband. It was a scene out of the...

I went into the store to order two sandwiches. I placed my order, and when it was done, they handed me the bag and I went to my car. When I got home, I looked at my sandwich and it was totally wrong. I asked them to make an unwich, and they put it on bread because I can’t have gluten, and I ordered a number 15 which is supposed to have double tuna and cheese, and there was only one portion of tuna and no cheese. I called the store to let them know that it was all wrong and they said I could either come back to the store and get a new one made or they could apply it to my rewards account. I told them to just add it to my rewards and they said that they would add $9.82 onto it to make up for the sandwich. I then tried to order online two weeks later and there was nothing in my rewards account. I then called the store to explain the situation, and they said if I don’t have a receipt, there is no way for them to have proof, so there was nothing that they could do for me. So needless to say, I will not be going back to that location ever and I’m questioning ever going to Jimmy John’s again. I always have problems with that location getting my orders totally messed up because they’re not listening to me and they’re not repeating it back to me. I’m very upset that I lost my money for that order. I used to love...

I went here to grab lunch on my way to Kansas City because I wanted to grab something that was made quickly. They seemed to be very overwhelmed with orders, and had many that were waiting to be picked up. I had some special instructions on my sandwich order. The woman who called out that my sandwiches were ready, said they were made differently then what I had ordered. I started to clarify, and she took the receipt out of my hand and said “yeah that’s how they were made”. And I clarified again because I wanted to make sure before I got all the way out to my car. She interrupted me and told me “that’s how they were made” very rudely. I started talking again to say, “I’m just double checking because you said they were made not how I ordered and have a good day”. She was talking over me and said “that’s how they were made, goodbye”. The gentleman who took my order at the register was very kind, took the order correctly and even told me how to get involved with your...