Fresh Brothers Pizza West Hollywood — Restaurant in West Hollywood

I went to the West Hollywood location after I pulled up to Beverly Hills location and it looked shut down: boxes were barricading the entrance and no one answered the phone. West Hollywood is nice and opened and I was immediately helped as I was the only patron in at the time. I ordered Barbeque chicken pizza and the chicken artichoke both in extra large. I also got a personal pizza to try the cauliflower crust and the chicken tenders in lemon pepper and the barbeque chicken wings. My total was under 100 dollars. They gave me a 9 dollar discount. The Barbeque chicken pizza and the lemon pepper bites were the stars of the show. I wished I ordered more chicken tenders. The chicken artichoke was spicy and I wasn't prepared. The personal pizza with the cauliflower crust was just okay. Crust was chewy. I appreciated that clearly, the barbeque wings were hormone free as they were small and slight but they weren't as savory as I had hoped. They were very generous with the extra sauces, napkins and plates but I wish they told me about the variety of crusts for the pizza. I also wished they'd helped me to my car which was a few steps away as I kind of struggled with all the food I purchased. All in all, I will try the Marina Del Rey location for more lemon...

Ordered 2 20 boneless bites from Uber Eats. Restaurant got the order wrong and delivered chicken wings instead. Called the restaurant. They were cold and dismissive. Collin was very condescending and said nothing is the best we can do. DO NOT ORDER ON LINE FROM THIS PLACE. You will regret it. Worst customer service I have experienced in years.

After I complained on the company's website, Dion, the Area Manager for FreshBrothers, sent me a text and asked me to call him back. I did and he handled the situation very well. What a difference in customer service. He apologized the way everything was handled(by a staff member and not a manager) and explained it was an error on their end when inputting the order for the kitchen on the POS system. He offered to send the correct order and the food arrived within the time advised by him. Thank you Dion for your professionalism and for rectifying...

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Edit What happened to the wings? Shrinkflation has come to Fresh Brothers I guess. The wings were once meaty and robust. The wings I ordered last night were tiny, puny, small and anemic. I can no longer recommend them. Sad.

The pizza is still good.

Original Review: Fresh Brothers is a nice little local pizza spot. It's a bit on the expensive side, but they do have good deals and lunch specials on occasion, that you can find with the right timing or through the Fresh Bros. website. Too be honest, the pizza sauce and crust is a bit bland and could use a seasoning overhaul a la Dominoes. But the chicken wings from Fresh Brothers are a hidden gem, their ace in the hole. Really, really good. So is the charcotta pizza: delicious!

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