My 12 Step Store — Local services in West Hollywood

NOT A STORE TO DEAL WITH!! I paid $70 extra for expedited shipping to Canada ( 1-2 days). My event was 4 weeks in the future. 2 weeks AFTER THE EVENT. 6 weeks after my order...the parcel arrives. Canada Post was NOT on strike until 2 weeks after my order was placed. The store will not refund the $70 I PAID FOR QUICK DELIVERY. Life is unfair, as we know, but to treat a fellow 12 stepper like this does not follow are principles. I WILL NEVER FEAL WITH THIS STORE AGAIN. I PRAY YOU DON'T. We must treat each other with compassion. Now I have a bunch of stuff I can't use as the event will not occur. This will be posted on all forums.

in answer to your reply....YOU HAD ME CONVINCED until i read the last two paragraphs AFTER your goodbye and signature. keep your judgement calls about MY CHARACTER to yourself! by offering such a comment you ONLY point the finger BACK at yourself. I love that you are quick to quote your shop's rhetoric on the situation...stating that i agreed to it. That I selected the improper mail choice and then you tell us you don't offer the service I should have selected to Canada...HMMMM! Nice business tone...so professional. I would have questioned what occurred if you had left it at your signature...the last two sentences really show the type of person...

It’s easy to forget what it takes to keep a small, independent store alive — especially in a place like West Hollywood and especially when that store serves such a deeply personal and emotional purpose. My 12 Step Store has stood as a resource, a refuge, and a place of celebration for those of us in recovery. RJ, the founder, has put his heart and soul into this vision for over two decades, and it shows in the store’s global reach and local presence.

Are there areas for growth? Of course. Every small business has growing pains — especially one run largely by a single individual trying to balance online operations, in-store customer service, and inventory in a niche space. But that doesn’t erase the impact this store has had on thousands of lives, including my own. To be able to walk in and buy a meaningful gift for someone’s sobriety birthday — and to feel connected to a larger community of recovery — is something truly rare.

We need more places like this, not fewer. And we need to remember that the people behind them are human, too. I’m grateful this store exists and proud...

Received more insulting emails from the company today May 2022 - 9 months after placing an order I did not receive and was not fully refunded on. Stay far away from this business. I ordered a chip for a friend's 14th birthday. Website said delivery within a week. Almost three weeks later I follow-up. I don't hear back and follow-up again five days later. I'm told it will be delivered a week later. Ten days later, I follow-up again. They respond and try and get me to choose another, when I had selected the one I did for a specific reason. I'm told it will be ready in two weeks. Three days later they cancel my order with no discussion. Client service is exceptional poor. If you want your order, do not order from this company. Addition - no, your message below is not accurate. I did not ask for a refund nor was I given a choice. And now, in looking at my credit card statement, you refunded me less than what I paid for it. Unprofessional client service and refund me less money...