Starbucks — Restaurant in Westlake

just moved to the area so i’m not too familiar with this location but I went here a month ago, extremely rude girl at the window. I asked for hot sauce at the speaker and when i got my food there was no hot sauce so i asked for some, we all forget things. the girl at the window told me, with an attitude, that i need to check again because she put it in there as im holding it in my hand looking at it. i tell her no it’s not in there and she rolls her eyes and grabs me some. the guy standing in the back mouthed “i’m sorry” so at least he was nice about it. so unnecessary, just say my bad and go get it. Ive avoided this starbucks since then because it was a bad first impression. I went today before work and I ordered my latte kids temp, i clarified warm instead of hot. the girl taking the order repeated the order back to me and didn’t include kids temp so i corrected again. I get to the window and of course it’s the same rude girl from the first visit. she tells me my total and hands me food food that’s not mine then proceeds to tell me she charged me for the wrong order and laughs! no joke! I let that be because i was running late to work due to the 30 minute drive thru line and the girl honestly intimidated me. I had a feeling my latte wasn’t going to be the right temp so i asked her. she walks over looks at it and tells me “she already made it so”. I took my loss paying for the wrong order and receiving the wrong drink because i was late and didn’t feel like arguing with someone who’s already very aggressive for no reason. i work in the restaurant industry and even worked for starbucks at one point, that’s actually so sad that management has someone this miserable in a guest...

I have never much minded the atmosphere and coffee at Starbucks, but more and more lately I have had a handful of problems come up that make me more likely to go elsewhere.

First, I have found that it takes too long for an order to be made. I understand that they may operate in chronological order, but they seem to prioritize mobile order and drive thru orders over walk-ins. As a walk-in with a very easy order - an espresso and hot water - it can be up to a half hour wait. And there are times where several minutes go by before anyone becomes available at the counter to take my order. There are plenty of staff and plenty of other orders being put out before mine, and eventually, mine is ready.

When it is, it isn't as hot as it should be. Also, more and more often lately at this location, the espresso and hot water tastes off, like sewage, and is weaker. This particular problem was addressed with them more than once but it keeps happening to this day and it has been months.

Lastly, when opting for the drive thru, the fact that instead of just taking your card and running it for the expected amount, they hand you the pin pad through the window and say so obnoxiously that "It'll ask you a question there first" feels more violating than I would like. Tips should feel less forced/solicited and more about free will - these coffees are overpriced to begin with and often I don't feel the service is worthy of shelling out...

Busy place but I can’t complain

Yes the drinks are way over priced but they are so good ! I can order the same drink 100 times and it always taste the same unlike Dunkin where you never know what you are going to get. I usually go to the Starbucks that sits in the same area as District Market on Detroit because I can basically walk there. The customer service is always friendly ( unlike Dunkin ) and I always order my drink 20-30 min ahead of time on my mobile so I can park near Five Guys , walk in and grab it. It’s always ready ! For those who are complaining of the long lines , try to preorder it about 30 min ahead of time. I usually just order it when I wake up , then I get dressed and grab my coffee. I seen reviews that they don’t feel safe because someone approaches their car. Well Starbucks employees sometimes take the order on an iPad while you are in line to try to speed things up. There use to be an employee who would make you inch closer and closer hoping to fit the cars in better . I haven’t seen them in awhile but that was during the pandemic when it was at its peak. I work in the hospital and Starbucks has saved my sanity as I worked with very sick patients during pandemic. I hope they all get a nice bonus or raise for their...