Chanello's Pizza — Restaurant in Williamsburg

Generally love the food. Worse service ever !!! Called back to express concern about order and young lady (Taylor) on the phone working the evening of 10/22/20 has an immediate defensive tone and instead of trying to see how she can help resolve the concern, decides she wants to argue and states that no one is going to tell her to do her job. Hangs up on the phone on us (twice) ! Tell her please don't hang up again in the middle of the conversation and she says "oh yeah what are you going to do if I do it again ? and I replied I am going to come there. She hangs up again and I get Kevin who also hangs up without knowing how the whole thing started and threatened to call the police ?? If you hang up on the phone how else could the finish the conversation but in-person ? Of couse now Kevin is yelling and saying there were threats made. Somehow people think that word play symantics fly in every conversation. There was clearly no threat, but a provocative invitation to see how we would respond to her provocations. So been hung up on 3 times, call back again and finally get Zach, who is more than civil, immediately soothes the situation and provides a resolution which is highly commendable ! All of this because we wanted to let them know there was no sauce on the wings. They said they sauced the wings, my point is as the customer who receives them with no, sauce,no flavor and COMPLETELY dry, no matter what you say you did there is literally a batch of bone-dry wings in my order. I don't work for chanellos but if I'm handling this, my immediate response is "I'm sorry if your order was not to your liking, what can I do to help ? (As Zach did ) Thank you Zach ! Not likely to ever buy from this location ever again. I can't say that I have ever had that sort of exchange with a business organization ! Good luck with Taylor and Kevin ! Even the driver apologized profusely...Oh by the way, there are other reviews here about dry wings and super rude and unprofessional behavior. Would not recommend this location. I feel sorry for the owners. You expect your employees to be assets not...

𝐈 𝐭𝐫𝐚𝐯𝐞𝐥 𝐚 𝐥𝐨𝐭. 𝐒𝐨𝐦𝐞 𝐩𝐥𝐚𝐜𝐞𝐬 𝐈 𝐫𝐚𝐭𝐞 𝐦𝐚𝐲 𝐛𝐞 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐫𝐢𝐭𝐞, 𝐩𝐞𝐫𝐡𝐚𝐩𝐬 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐲𝐨𝐮𝐫 𝐡𝐮𝐬𝐛𝐚𝐧𝐝 𝐢𝐬 𝐭𝐡𝐞 𝐛𝐨𝐬𝐬, 𝐲𝐨𝐮𝐫 𝐬𝐨𝐧 𝐢𝐬 𝐭𝐡𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐠𝐮𝐲, 𝐨𝐫 𝐦𝐚𝐲𝐛𝐞 𝐲𝐨𝐮’𝐯𝐞 𝐠𝐨𝐭 𝐬𝐤𝐢𝐧 𝐚𝐧𝐝 𝐤𝐢𝐧 𝐢𝐧 𝐭𝐡𝐞 𝐠𝐚𝐦𝐞. 𝐖𝐞’𝐯𝐞 𝐚𝐥𝐥 𝐡𝐞𝐚𝐫𝐝 𝐭𝐡𝐞 𝐩𝐡𝐫𝐚𝐬𝐞 “𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐢𝐬 𝐚𝐥𝐰𝐚𝐲𝐬 𝐫𝐢𝐠𝐡𝐭,” 𝐛𝐮𝐭 𝐥𝐞𝐭’𝐬 𝐛𝐞 𝐡𝐨𝐧𝐞𝐬𝐭—𝐫𝐞𝐬𝐩𝐞𝐜𝐭 𝐢𝐬 𝐚 𝐭𝐰𝐨-𝐰𝐚𝐲 𝐬𝐭𝐫𝐞𝐞𝐭. 𝐀𝐬 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫, 𝐜𝐚𝐥𝐥𝐢𝐧𝐠 𝐢𝐧 𝐚𝐧 𝐨𝐫𝐝𝐞𝐫 𝐟𝐨𝐫 “𝐁𝐔𝐅𝐅𝐀𝐋𝐎 𝐖𝐈𝐍𝐆𝐒” 𝐚𝐬 𝐚𝐝𝐯𝐞𝐫𝐭𝐢𝐬𝐞𝐝 𝐨𝐧𝐥𝐢𝐧𝐞, 𝐨𝐧𝐥𝐲 𝐭𝐨 𝐡𝐚𝐯𝐞 𝐭𝐡𝐞 𝐛𝐨𝐬𝐬 𝐚𝐫𝐠𝐮𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞𝐲’𝐫𝐞 “𝐌𝐈𝐋𝐃 𝐖𝐈𝐍𝐆𝐒” 𝐨𝐫 “𝐇𝐎𝐓 𝐖𝐈𝐍𝐆𝐒,” 𝐥𝐞𝐚𝐯𝐞𝐬 𝐚 𝐬𝐨𝐮𝐫 𝐭𝐚𝐬𝐭𝐞 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐦𝐨𝐮𝐭𝐡, 𝐞𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐥𝐲 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮’𝐫𝐞 𝐚 𝐬𝐭𝐫𝐚𝐧𝐠𝐞𝐫 𝐢𝐧 𝐭𝐨𝐰𝐧 𝐣𝐮𝐬𝐭 𝐩𝐚𝐬𝐬𝐢𝐧𝐠 𝐭𝐡𝐫𝐨𝐮𝐠𝐡.𝐓𝐡𝐢𝐬 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐫𝐞𝐟𝐥𝐞𝐜𝐭 𝐩𝐨𝐨𝐫𝐥𝐲 𝐨𝐧 𝐭𝐡𝐞 𝐞𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭 𝐛𝐮𝐭 𝐜𝐚𝐬𝐭𝐬 𝐚 𝐬𝐡𝐚𝐝𝐨𝐰 𝐨𝐧 𝐭𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐭𝐨𝐰𝐧. 𝐈 𝐦𝐞𝐚𝐧, 𝐡𝐨𝐰 𝐚𝐫𝐞 𝐰𝐞 𝐬𝐮𝐩𝐩𝐨𝐬𝐞𝐝 𝐭𝐨 𝐤𝐧𝐨𝐰 𝐲𝐨𝐮𝐫 𝐥𝐨𝐜𝐚𝐥 𝐥𝐢𝐧𝐠𝐨? 𝐓𝐡𝐞 𝐛𝐨𝐬𝐬 𝐰𝐚𝐬 𝐬𝐨 𝐚𝐠𝐠𝐫𝐚𝐯𝐚𝐭𝐞𝐝, 𝐈 𝐟𝐞𝐥𝐭 𝐥𝐢𝐤𝐞 𝐢𝐟 𝐈’𝐝 𝐛𝐞𝐞𝐧 𝐟𝐚𝐜𝐞-𝐭𝐨-𝐟𝐚𝐜𝐞, 𝐡𝐞 𝐦𝐢𝐠𝐡𝐭’𝐯𝐞 𝐭𝐚𝐤𝐞𝐧 𝐚 𝐬𝐰𝐢𝐧𝐠 𝐨𝐫, 𝐰𝐨𝐫𝐬𝐞, 𝐬𝐩𝐢𝐭 𝐢𝐧 𝐦𝐲 𝐟𝐨𝐨𝐝. 𝐓𝐡𝐚𝐧𝐤𝐟𝐮𝐥𝐥𝐲, 𝐭𝐡𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐠𝐮𝐲, 𝐬𝐡𝐨𝐰𝐞𝐝 𝐬𝐨𝐦𝐞 𝐜𝐨𝐦𝐩𝐚𝐬𝐬𝐢𝐨𝐧. 𝐇𝐞 𝐩𝐥𝐞𝐚𝐝𝐞𝐝 𝐰𝐢𝐭𝐡 𝐮𝐬 𝐭𝐨 𝐟𝐨𝐫𝐠𝐢𝐯𝐞 𝐭𝐡𝐞 𝐞𝐚𝐫𝐥𝐢𝐞𝐫 𝐛𝐞𝐡𝐚𝐯𝐢𝐨𝐫 𝐚𝐧𝐝 𝐩𝐫𝐨𝐦𝐢𝐬𝐞𝐝 𝐮𝐬 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐟𝐨𝐨𝐝 𝐢𝐧 𝐭𝐨𝐰𝐧. 𝐁𝐮𝐭 𝐭𝐡𝐚𝐭 𝐰𝐚𝐬 𝐚 𝐥𝐢𝐞.𝐓𝐡𝐞 𝐰𝐢𝐧𝐠𝐬 𝐰𝐞𝐫𝐞 ‘𝐌𝐈𝐃’ 𝐚𝐭 𝐛𝐞𝐬𝐭, 𝐬𝐜𝐫𝐚𝐩𝐢𝐧𝐠 𝐚 𝐭𝐡𝐫𝐞𝐞 𝐨𝐧 𝐚 𝐭𝐞𝐧-𝐩𝐨𝐢𝐧𝐭 𝐬𝐜𝐚𝐥𝐞. 𝐓𝐡𝐞 𝐩𝐢𝐳𝐳𝐚? 𝐀𝐧 𝐚𝐛𝐨𝐦𝐢𝐧𝐚𝐭𝐢𝐨𝐧. 𝐄𝐱𝐭𝐫𝐚 𝐬𝐚𝐮𝐜𝐞 𝐰𝐚𝐬 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐞𝐝, 𝐲𝐞𝐭 𝐢𝐭 𝐰𝐚𝐬 𝐚𝐬 𝐝𝐫𝐲 𝐚𝐬 𝐭𝐡𝐞 𝐒𝐚𝐡𝐚𝐫𝐚, 𝐭𝐡𝐞 𝐩𝐞𝐩𝐩𝐞𝐫𝐨𝐧𝐢 𝐥𝐨𝐨𝐤𝐞𝐝 𝐥𝐢𝐤𝐞 𝐚𝐧 𝐚𝐟𝐭𝐞𝐫𝐭𝐡𝐨𝐮𝐠𝐡𝐭 𝐬𝐥𝐚𝐩𝐩𝐞𝐝 𝐨𝐧 𝐩𝐨𝐬𝐭-𝐛𝐚𝐤𝐞, 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐛𝐨𝐭𝐭𝐨𝐦 𝐰𝐚𝐬 𝐬𝐨 𝐠𝐫𝐞𝐚𝐬𝐲 𝐢𝐭 𝐜𝐨𝐮𝐥𝐝 𝐥𝐮𝐛𝐞 𝐚𝐧 𝐞𝐧𝐠𝐢𝐧𝐞. 𝐏𝐞𝐫𝐡𝐚𝐩𝐬 𝐰𝐞 𝐬𝐡𝐨𝐮𝐥𝐝 𝐛𝐥𝐚𝐦𝐞 𝐨𝐮𝐫𝐬𝐞𝐥𝐯𝐞𝐬 𝐟𝐨𝐫 𝐨𝐫𝐝𝐞𝐫𝐢𝐧𝐠 𝐚𝐟𝐭𝐞𝐫 12:30 𝐀𝐌, 𝐛𝐮𝐭 𝐢𝐟 𝐭𝐡𝐞 𝐤𝐢𝐭𝐜𝐡𝐞𝐧 𝐰𝐚𝐬 𝐬𝐩𝐞𝐧𝐭, 𝐭𝐡𝐞 𝐟𝐨𝐨𝐝 𝐜𝐞𝐫𝐭𝐚𝐢𝐧𝐥𝐲 𝐬𝐡𝐨𝐰𝐞𝐝 𝐢𝐭. 𝐈𝐧 𝐭𝐡𝐞 𝐞𝐧𝐝, 𝐢𝐭 𝐰𝐚𝐬 𝐚 𝐝𝐢𝐬𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐢𝐧𝐠 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 𝐭𝐡𝐚𝐭 𝐥𝐞𝐟𝐭 𝐚 𝐛𝐚𝐝 𝐭𝐚𝐬𝐭𝐞 𝐢𝐧 𝐦𝐨𝐫𝐞 𝐰𝐚𝐲𝐬...

My family and I were in Williamsburgs for my daughter's 19th birthday celebration. After 8 hours of theme park walking, we were hungry and didn't want fast food. We honestly didn't want anything we have at home either, but Pizza is always a quick, easy and fast option, so we googled and had never experienced Chanello's before, so we all got in the car and went. First red flag was the parking. I figured it was a Saturday night, and they were busy. NO, we walk in and we're the only customers inside. Dude who took our order wasn't amused to see us, or at least he didn't show it. The prices online were different than the store We had to ask some questions, and our order taker answered, but seemed a little annoyed. It was 7 PM, the phone was jumping a little, but I feel that we deserved better service because we spent $56 on cold pizza and tasteless wings. Also we were jipped a pound of wings, and I'm not sure if it was on purpose. The wings had no flavor and weren't the hottest either. The pizza may have been an hour old, because the cheese had re-harden and the sauce was dry. The pepperoni blended in with the dry sauce, so now I question whether or not it was even a Pepperoni pizza. Just a not-so-pleasant experience, Chanello's. Maybe another location is better, but this one...not so much. They don't have to worry about us...