Sarku Japan — Restaurant in Winston-Salem

My family and I have eaten here a few times. We enjoy the taste of the food. The cook and people that were preparing the food were nice. The lady at the counter is very rude. I sat down and seen a bug in my food. So I went back to tell her that I wanted a refund because of the bug and she snatched the food out of my hand and studied it. Like that was not rude enough she demanded for my stamp card back or else she wasnt going to give me a refund. I didnt want the stamp card as I will not be eating there again. She never said she was sorry that there was a bug in the food. She only acted as if I was an inconvenience for her. I understand that things happen and sometimes food establishments have things like that happen occasionally. But employees like that woman will be the reason I never come back and eat there. Her poor attitude and rudeness should have...

Just left here & I've been coming here for 6+ yrs plus telling others about the spot... but today I had the worst experience, the lady taking orders is BEYOND rude!!! For no reason, wouldn’t even listen to what I was saying and started yelling simply because I asked for my mall discount (with my badge around my neck) which they gave my coworker. So because she was SO RUDE, I won’t be going back and spending my money there. I never make google reviews even when I have bad service, but this was on another level...Oh and the food has fallen off and the price has gone up, another downside... but that’s not the reason I’m not going back. I’m sure Hanes Mall wouldn’t condone the customer service coming out of that place, and I wouldn’t feel bad if they took action to...

Was at Hanes Mall yesterday at lunch time and "tried" this place... won't ever "try" again! Her shrimp were, at best, "edible," but.. she went from "table to bathroom"! I had chicken and shrimp. The chicken was OK but "not much" and there were very few shrimp. Actually, he put so many noodles in the styrofoam box that there was no room for anything else.. which, I believe, was his plan! That night when I checked my receipt against my bank account, they had added 20% to my ticket! This morning, the "true" amount was showing! Did they honestly think I...