Horrible customer service. I work at a restaurant in Hyannis and I have never seen anyone so disrespect, rude and unprofessional. Wayne, the cashier, yelled at my boyfriend and I because he assumed we ordered a Pasta Dinner Dish when it was kids and we did not say it was a dinner dish, he assumed. He told us he didn’t see a kid so it’s not his fault and that he wouldn’t be able to give us our money back. As I went in to ask to change the order the minute after my boyfriend placed it, he started yelling at me that it was a long day and we could talk to the manager the next day. He didn’t try to solve the problem, but did a great job showing that this restaurant doesn’t care about its long term customers. Raising your voice, yelling and arguing with a customer when you made a mistake and assumed a wrong order? Things could’ve been resolved calmly since we both did not specify, but he told me there was no other options so I had to find a solution myself that he liked which was to have the kids pasta and had jalapeño poppers and pay a 4 dollar difference. Very sad and disgusting to see that this establishment represents disrespect and unprofessionalism for someone to yell and argue with the customer. As we waited for the food to be ready the cook kept asking Wayne if we could wait outside when we were quietly waiting as if he wanted to do something to our food. We were respectful, quiet and calm throughout the whole process so there is no other reason he would want us outside while he made our food. Never will come here again especially when we got in the car and looked at our food and it was poorly made. The pasta was in a pool of some sort of grease, not even pasta sauce and the poppers amount was wrong. I hope to see your manager or owner handle this...
Read moreI stopped here today and I asked the owner what he suggested. Steak and cheese sub with onions mushrooms and peppers. I'm glad I took his suggested menu item. Fresh and flavorful. The pizza/subshop was an existing business that the current owner has only had since February of 2023. He wants to brand it in his own fashion which will take some time. He believes his edge over surrounding shops is he prides himself on not taking any shortcuts and gives a bit more food qualities to the consumer according to him. He is a one-man operation. He wants to improve the appearance of the inside, I mentioned hopefully people will come here for good food which is reasonably priced, and they will keep coming back if the quality keeps continuing. Doesn't matter what the floors look like. By the way they are just painted concrete floors, lol. Good luck to him. Stop by and enjoy...
Read moreWonderful experience!
Food tasted great and the service was friendly and fast!
First time down the Cape and this was the best food at the best price with all the inflation! Some people grumbled on pricing but clearly they have not seen the news or left their house in the past month or two.
Pizza was a custom job and did not disappoint! Good toppings ratio and crust was done well!
Gyro! Have not had one in a couple years and this hit the spot. Meat was cooked well and seasoned well too. The sauce was on point and the pita was this nice balance of hot and crispy but soft and chewy to compliment the cool sauce and lettuce/onion combo!
Gyro and pizza with a seltzer water, what more could you want on a hot day near the beach?
I highly recommend and will repeat on my next trip...
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