El Cajelito Mexican Restaurant and Bar — Restaurant in Yellowhill Community

My family and I decided to stop in, as the reviews were very good. However, we realized very quickly that perhaps the experience was not going to be the best. We were seated rather quickly, which was greatly appreciated, and our waiter was quick to put our drink orders in! That being said, the drinks arrived 10-15 minutes later, which we found rather odd. We had to find the server to let him know we were ready to order, as he did not come back to check on us after another 15 minutes. We ordered and the food came out in a timely fashion. A majority of the orders were incorrect and had to be remade, which we understand mistakes are made, but it was almost every single dish and there was 8 of us. The food was also very poor quality. The chicken was dry and tough, and the dishes that came with tortillas, did not come with the tortillas. We asked our server twice for an order of tortillas for us to eat with our meals, and did not bring them out until the very end of our meals. I understand restaurants can be understaffed and things can be very hectic during the summer when all families are out on vacation, but we were very disappointed with our experience. I do not wish to discern others away from trying it, but be warned. Y a todos mis hispanos, esta comida no...

I was at their restaurant on Friday for dinner. We were there at 9.15 pm. The server who attended us was rushing us to place a take out order even though in-house dining stops at 9.30 pm. So we decided to place a take out and get drinks while we were waiting for our carry out order. I asked for a warm glass of water to which the server brought one with a dirty particle in it. So I asked it to be replaced to which the server replied ITS TOO MUCH TO ASK FOR. After that I still could see the server taking orders at 9.50 pm at the other tables. We left after tipping good for a carry out order for making up with the server who was dining at the moment. While we got our car out from parking 2 servers rushed out to us to check on us if we made the payment. We had to park the car and rush inside to prove them that we did make a payment. They simply pushed off this episode by saying we wanted to confirm. I mean what kinda of staff rushes to check the payments in parking lots without checking in their system. Purely a case of discrimination and disrespect from the staff of El Cajelito in Cherokee. Not going there again. Purely a disrespect to me and my friends at your restaurant. Poorly trained staff in Cusotmer Service. We won’t be back...

They charged my credit card more than I authorized.

We went to this restaurant on Saturday, September 9th, 2023. The restaurant was not too busy and we got seated quickly and received our food in a reasonable amount of time. The chips had a stale taste to them as if they were cooked in old oil. I didn't say anything about it because it happens sometimes and they were eatable. The food was ok as well, definitely not the best ever but okay. The reason for me to write this review was the credit card charge. When I reviewed my credit card statement, I noticed an overcharge of 3.5%. Upon calling the restaurant about it, they told me that is the fee for using the credit card. As that may be legit or not (I have disputed this charge with my bank) I believe this additional charge would need to be added before they give me the receipt to sign - not afterwards and without my knowledge. The number at the bottom of the credit card receipt is what I authorize, not a penny more. This is questionable tactics at best and fraudulent at worst - misleading and unethical for sure. I will never go to this place again and can only caution everybody to make sure they are not being...