Planet Chill Ice Skating Rink — Attraction in Gold Coast City

Hands down worst ice skating experience ever.

The ice is super lumpy, chipped and covered in debris and dirt. Skates are old and not cared for. Helmets too big to be worn by my 10yo daughter. The rink is approximately half the size of a tennis court.

But the worst is customer experience. After 30 seconds on the ice, my daughter said it was terrible and unskatable (She skates often so knows what it is supposed to be like).

We told the staff that the ice was terrible but we were met with "sorry there is a no refund policy" and "the ice is good, I was just out there" (my photos of the ice say otherwise!)...

Management were also argumentative but eventually agreed to give a refund. However, in order for a refund to occur we would need to complete a form to be submitted to the finance department. And having paid with ApplePay I did not have my card details to complete the form and was told I could not use another card which I had handy. Although given the opportunity to send my card details in by email, the time and energy to do this is not worth the $20 refund.

However I hope this review helps those considering going here. Save your money....

Just had a horrible experience few hours ago with my 7yr old son having to be taken to Emergency Department after he started bleeding profusely from his tiny little finger when another adult's skates ran over his hand while he was trying to get up after a slip & fall. This Place was so crowded with so many untrained adults and tiny tots all crammed into the small rink and many falling over onto others. Apparently 50 is the limit for this tiny place and they let all the 50 inside with no concern for the small kids. It seems like a disaster was going to happen and lucky no small child has a broken bone because of an adult falling over them. The lady at the reception was AMAZING though....she handled the situation better than a Emergency nurse would and she stopped the bleeding.Many thanks to her . I don't think they should allow more than 25 people in this small rink at a time. And parents.... BEWARE...take your small kids when it is crowded and they can get INJURED. I have been to this place several times before...had better...

Honestly really unhappy, booked for today’s 3pm sessions for 3 of us, arrived and was shocked at how small the rink was. Couldn’t believe the limit is 50 for this place. My partner and I tried to skate for 5 minutes and was appalled at how bad the ice was, we are usually really good skaters, same with his daughter and we could barely stand. His daughter and her friend stayed on an extra 10 minutes before wanting off due to crowding and not being able to skate either (this is a child who can skate backwards)

Asked what was wrong with the ice and the attendant had no clue, so we left after 15 minutes because of it and how packed it was.

Really really dissatisfied, and upset on this outcome.

$60 for 5-15 mins of skating for 3 people.

Saw the email stating absolutely no refunds so won’t even bother. Just feel like it needs to be amplified how truely small this place is, hard to skate and WAY to crowded. Couldn’t even imagine there being the limit...