The room was not clean, I had several black hairs, both long hair and pubic hair stuck all over the shower, dirt eand grime on the doors along the edge and around the door knob where people had obviously touched over and over. There were yellow drip marks down the walls in the bathroom that dropped down to the baseboard covered in grime. ||And Finger prints and hand prints on the walls. ||||Their covid/cleaning procedure is to provide the guest with cleaner and tell you to wipe down high touch areas. I didn’t realize I would be cleaning all high touch areas upon arrive, then the toilet (found public hair there too) and the shower before use. ||||This was an upgraded room which really doesn’t mean much of anything, it had three bedrooms with doors instead of the unit I was booking that had the master as a loft bedroom. That’s basically it.||||When I emailed about these complaints, my first email was ignored and once I emailed again the owner did come apologize and offered the cleaner to come in and clean it better... but I had already done that so we could use the place in the meantime. ||||They offered me a $50 discount on my next stay, and even stated in the email that this was their way of ensuring I return. ||||When I said I’d like the discount on this stay they simply said that’s not possible considering I already had a free upgrade and a $35 discount. ||||So I emailed again to clarify that I didn’t deserve a clean room because I had a discount or upgrade. I will only get a discount due to the lack of cleanliness if I choose to stay here again. ||||There are better places to stay in Canmore for sure.