I should have turned around the moment I had to be buzzed into the lobby because of the homeless that frequent the building and designated parking area. I am thankful my vehicle was not broken into or robbed to and from the hotel lobby as there were many homeless trolling the parking lot looking into vehicle windows.||||When I travel for business, and use Wingate by Wyndham, there is a level of quality which is expected (from past experiences), otherwise I would stay at a Motel 6, which I don't. Wingate by Wyndham Regina is a 2 star hotel at best.||||When I had booked my room online, there was no indication that a parking fee would be charged upon arrival. I was informed by the front desk staff at check in, that this hotel does not have own any parking spots, thus I was required to pay $16 to park overnight or face a $100 fine and or vehicle being towed. The front clerk said the fee of $16 was “Right on the website” however, he was clearly mistaken as there was nothing on the Wingate by Wyndham booking site for the $16 parking fee. ||||When I woke up the next morning, the shower was inoperable. I gathered all of my belongings from the room and proceeded to the front desk. The staff of three, independent thinking people deemed it appropriate to not offer a room that had a working shower as that would require having to clean another room? How is it even possible that the housekeeping did not notice that the shower was not working and how could the shower even be cleaned from the last guest? Paying full room rate when I can't even take a shower has left me dismayed. ||||Obviously, this is a repetition of extremely poor training. It is disconcerning having to file a complaint at the corporate level to receive any kind of response, despite being told I would receive a call when the manager arrived for their shift at 9am Saturday morning. An email was also sent Saturday morning to Wingate by Wyndham Regina management with no reply as well. The problems needed to be escalated to the corporate level with very limited success. ||||What I have experienced by the staff, the emailed reply to my problems, and the quality of this facility does warrant Wingate by Wyndham being able to label their hotel as a 3 star. ||||Moving forward, I will exercise caution in my decision in choosing the Wingate by Wyndham brand as a whole due to this unsettling situation and culture of training. ||||||