We stayed at the Richmond Premier Oshiage twice, for 4 days at the end of February and for a week at the end of March.||Location: excellent for travelling from Haneda Airport, there is a direct train. You need to go to Exit 3 when you arrive at Oshiage, as there is a lift which takes you to pavement level and the hotel is just across the road at the traffic lights. There is also a bus to the airport which is a bit more expensive (¥1,000 per person) but saves struggling through the crowded station with suitcases. You head towards the side of the mall (Solamachi) and walk along the side of the railway line - takes less than 5 minutes to walk with cases and it is all on the level so it is an easy option. This is also where you get the bus to Disney. You could also purchase 1, 2 and 3 day passes for the metro system at reception ($1,500 each for 3 days), which were excellent value. You got a print out with a QR code which you took to a specific machine in the station and your tickets were printed there and then. Ticket office staff were mostly very helpful and would take you to the right machine (apart from one grumpy guy who was obviously sick of foreigners who didn't know what they were doing!).||There are plenty of places to eat at the mall and round about, plus there is a very nice supermarket (Central Square, right underneath the hotel) where you can stock up on drinks and buy takeaway food which you can heat in the microwave at the hotel. The airport bus made one stop at Kinshicho which was one metro station away from Oshiage and looked like a good spot for eating and shopping.||We had 2 different rooms at the hotel and both had good points. One was smaller but was at the end of the corridor and was much quieter. The larger room was by the lifts and was therefore a bit noisy with children screeching and people having loud conversations at the lift (wish someone would design a soundproofing hotel door).||The rooms were clean and had basic amenities (including pyjamas, no dressing gown). However, there is an amenities "bar" at reception where you can get all sorts of toiletries (bath salts, moisturiser, shaving gel etc) plus razors, combs, toothbrushes. It tends to be a smaller selection at the weekend when the hotel is busiest - some guests would go a bit wild and hoover up loads of items! There is a shortage of storage in rooms so I ended up living out of my suitcase while my husband used the hanging space and a basket for t-shirts etc. The shower is over the bath which is quite high (could be a problem for the less mobile) and the water pressure is excellent. Beds were comfy and had lovely feather pillows and good quality bed linen. The smaller room was definitely bijou but it wasn't a problem as we were out and about a lot.||Buffet breakfast was at Sizzlers and was good but, when busy, could be chaotic as the food & drinks area was too small for the amount of people using it, several of them wandering around aimlessly and getting in the way! There was a good selection of oriental and western food and we particularly enjoyed making waffles. When it was busy, you had to get a numbered ticket from a machine just inside the restaurant and wait for your number to be called. Breakfast normally finished at 10am but I noticed one morning that they had extended opening till 11am, presumably because it was so busy.||The hotel also has 12 washing / drying machines which were very reasonable and a godsend for cutting down on luggage (should be mandatory in all hotels, imho!). You could also check the progress of your washing/drying on your room's tv and your machine was kept locked with a PIN which you input. As mentioned, there is a microwave plus an ice machine and bins so that you don't have to keep empty (smelly) food containers in your room.||We enjoyed our stays at the Richmond. I would have given it 4.5 stars if possible as it has a lot to offer and I wish more "western" hotels would take note of facilities such as washing machines, microwave etc. The reason I didn't give it 5 stars was the crowded buffet area at breakfast (surprised there weren't accidents) and poor soundproofing in the room near the lift (if you can't get a good sleep because of noise, this somewhat defeats the purpose of a hotel room). Also, check-in was unnecessary complicated: you checked in with a member of staff and then had to go to a machine where you paid with card or cash and received your room keys and breakfast vouchers (slow when you were staying for a week and had 14 vouchers!). It is also worth noting that, if check-in is at 2pm, you will not get in any earlier. All the hotels we stayed at were strict on this but they are happy to store your luggage so that you can look round the area till check-in time. It is worth factoring this in if you have travelled a long distance and are arriving early in the morning.