Simply one of the worst hotel experiences I have ever had. I booked a 3-night stay at the deluxe plus room with park view with the Sunway Lagoon hotel and made my payment upfront. So I arrived at around 10pm to check in but was told by the front desk that I would stay at the Sunway Pyramid Hotel despite my booking with them, without giving me any reasons. Since it was already 10pm and I was already tired after travelling all day, I didn’t think much of it and followed the concierge to get to the other hotel. But when I was on the way to Sunway pyramid hotel, a thought struck me as it didn’t feel right, so I asked the concierge if they oversold the room at Sunway lagoon hotel, and expectedly he said all their rooms were occupied as the participants from all around the world were there to take part in a bowling tournament held in Selangor. When I got to my room in Sunway Pyramid hotel, I found that the door couldn’t be locked, only the security door guard could be put on, and the room was much smaller than the one in Sunway lagoon hotel, which was also without a work space. I needed a desk to work on my laptop so I asked the front desk to send someone over to check on the door and see if they could get me the room with a proper work space. The security supervisor named Remy (or something similar) came and said he might be able to fix the door but whether I could get a room with a desk and chair was not his call and he had to ask his duty manager.||||Here’s the best part, when the security supervisor rang the duty manager on his mobile and requested for a new room with work desk to be assigned for me, the duty manager straight up said in Malay, something like ‘Dia tu sengaja, itu alasannya, alasan bah, alasan tu’. (It basically meant he thought I was complaining about the faulty door lock on purpose and that it was an excuse to get a new room). I believe he said that because he thought I didn’t understand Malay and I couldn’t hear him. He went on to comment how he wouldn’t assign me another room and disparaging me, making it sound like I was a beggar and didn’t pay for the room, everything hw said made me feel uncomfortable. He even talked to me on the phone to negotiate so that I would take the dodgy room, or course, in a very condescending and passive aggressive way. Well so may I ask you, what was your ‘alasan’ for sending me to Sunway pyramid hotel when I paid to stay at Sunway Lagoon hotel at the first place then? Was it ‘sengaja’? If you told me you had oversold the rooms prior to my trip, I would have cancelled the booking and looked somewhere else, you don’t wait until the guests arrive on the spot just to realise the room they book isn’t available and force them to take a downgraded replacement because they don’t have a choice. The biggest problem was you couldn’t provide a room with this standard and instead send me a portable one and made inappropriate remarks as if I wanted to take an advantage of the hotel, I certainly didn’t pay for this kind of room and service to be frank. I was only asking for the room I paid for. Can you imagine I needed to fit a portable desk and chair into the already the tiny room and squeeze around every time I had to move across the room? The room wasn’t even clean, with unidentified black stains and hair on the bed sheets, coming along with the stinky toilet smelling urine. As a solo traveller, I literally felt threatened and uneasy for all the time I spent in that hotel thinking that the narky duty manager would attack me instigated by the incident.||||The audacity of calling this hospitality and yourself a 4-star hotel is just absurd joke. Just check out their reviews on Google, I was not the first nor the last guest to be sent to a different hotel without valid reasons or notice given by the Sunway lagoon hotel. We weren’t even given a choice to say no to this. This is literally a rip off – just imagine you paid for a premium economy class ticket for extra comfort and space and the airline decided to send you to the economy coach because of what? They oversold their tickets? And when you ask for the space you were entitled to enjoy based on your premium economy ticket they say you are asking for trouble. I booked my room at the Sunway lagoon hotel because I wanted the space and comfort, I would have booked to stay at the Sunway pyramid hotel at the first place had I wanted to stay there but I hadn’t. Why would you think it’s ok to pass the guests around as you wish? Can you see how ridiculous this is?||||Based on the inappropriate comments from the duty manager for my basic request, I am worried that the hotel or the duty manager would harass me since they have my personal details as how he would react to this detailed review and disclosure of his ill manner. Therefore I would like to make a disclaimer here, in case of any attacks or leakage of my personal details, we know who does it.