COACH - Sunway Pyramid — Local services in Subang Jaya

I went on 26 October with my family to look for bag. When we at the entrance, a male salesperson approach and said rudely “we only allowed two customer enter their shop and 1 salesperson only allowed to serve 2 customer at one time” (But previously we saw there was crowded inside)

Fine. Then that salesperson said again “You want to buy or not? Who want to buy can come in, the others wait at outside” It was very clear that there were no customer in the shop at that time.

Then we rejected him and said its okay we dont enter. Straightaway he turned and went to chat with another salesperson.

Only customer who confirm want to buy only can enter the shop?

Your shop didnt allow customer to enter and see? My point is we need to try on the things then only we decide we want to buy or not. So this is how COACH train their salesperson? Only serve customer who want to buy nicely, those not confirm want to buy just dont let them...

Disappointing Customer Service Experience at Coach Outlet, Sunway Pyramid

I recently had an unsatisfactory experience at the Coach outlet in Sunway Pyramid. During my visit at 6:15 pm, a staff member approached me persistently despite my expressed intention to browse. The encounter took an unpleasant turn with inappropriate remarks about pricing. I guess they would look at what you wear (i.e. branded) to serve you?

Regrettably, this doesn’t seem to be an isolated incident, as other shoppers have shared similar concerns in online reviews. If you’re considering a purchase at Coach in Sunway Pyramid, my advice is to think twice based on my recent encounter. Customer service is a crucial aspect of the shopping experience, and my two cents would be to carefully weigh your options.

I hope this feedback contributes to improvements in service quality at the Coach outlet and aids fellow shoppers in making...

Bought a bag less than a year ago with a one year warranty that covers all the manufacturing defects. The leather started to peel off after few months although the bag was not on a daily use. Went back to the shop to have it repaired and the supervisor informed me that the warranty only covers the reparation of the zipper and the accessories of the bag. The warranty card does not specify that. I asked to talk to the manager so the supervisor told me that he was not in the shop. When I asked for his email so I can contact him, I was told that he has no email. Instead, they only gave the number of the call center... What kind of manager does not have a professional email in 2018? Extremely disappointed by the bad quality of the coach items, their fake warranty and the bad way they treat their clients. Definitely not worth the price! Think twice before spending your...