Ms. Nimfa(?) was keen to offer switching to a room with a king bed for my senior parents (as I only booked a Twin Room which I was unaware were only 2 single beds). She was very professional and considerate. Thank you for finding a room for us! Every single staff we encountered were very polite and had nothing but smiles and good greetings for us from the main entrance, to the bell boys, the front desk, even the maintenance crew, and every staff who provided room service. The one who brought us wine glasses even poured us our wine. Everyone was respectful of the privacy we needed during our stay but it didn’t prevent them from providing good and exceptional service—this was given that it was the holiday season too; if they had been tired from the festivities, it definitely did not show.

We booked this hotel specifically because they allowed pets but I called last minute (3 hours before we checked-in) just to confirm. Good thing I did because we had to sign some paperworks, prepare our cat’s vaccination papers, a health certificate, and a 5,000-peso ($90) pet fee, which included a pet bed, 2 pet bowls, a hairbrush, and some toys. It was a nice touch, and the process was very smooth. As with the pet fee though, understandably, it was also meant for the extra cleaning that needed to be done AFTER guests’ stay when they bring a pet. However, it would have been perfect if they also made sure the room was clean BEFORE guests stayed with their pet. Our room in particular had visible carpet stains and dusty corners—something a little cleaning or vacuuming would have easily made better. I think it was extra noticeable for us because we had a cat with us and they can be sensitive with scents and like to hide in tight spots; so we’d always make sure our house was clean up to the last nook and cranny. Ours ended up squeezing into a small hole below the headboard. We noticed how dusty it was because we had to get her out of there. It just seemed the room could really use some general cleaning. Hopefully they did this after our stay so the next guests would have a better feel of the room. Otherwise the bed was spotless and the bath pristine (except for some hard water stains by the mirror).

The breakfast was varied and again the staff were very helpful. We found it hilarious that our plates and cups kept sticking to their table.

Check-out was as smooth as their check-in! Kudos to all the staff.