Marsh & Parsons Little Venice Estate Agents — Attraction in London

I recently had the pleasure of making the acquaintance of Mr Birju Panchmatia while looking for accommodation in London. Upon our first contact via email, he was very polite and eloquent, and he made a client-oriented impression. For instance, he mentioned having arranged for a viewing of five properties, but he afterwards made the effort of looking up some more possibilities and we wound up seeing another two properties. During all this time, he was very sociable, asking about what me and my partner were looking for in our future property, and talking about other pleasant subjects. I got the feeling that he understood quickly what it was we wanted, and he adapted to this very well. He was able to point out the interesting features of the properties we visited, even though he had just started at the agency. He also admitted to not yet knowing the area too well, but he said that he was spending a lot of his free time to catch up on this (e.g. studying maps, walking around in the area and trying local restaurants). The day after our viewings, he followed up and called to see what my partner and me thought, and a few days later he sent an email to see how we wanted to make further arrangements. Unfortunately, by that time, we had already found another property – something I was not too eager to admit, given all his time and effort. However, he congratulated us and wished us the best of luck. All in all, I had a very nice experience with mister Panchmatia, and if my partner and me were to relocate in the future, I wouldn’t hesitate to...

I feel compelled to review my experience with the employees of this agency- primarily Sam Hunter and then later, with Dan Jackson; because I have had alot of experience with estate agents, ranging from good to appalling. These gentlemen exceeded all expectations. I first called Marsh and Parsons close to 6pm on a weekday to enquire about a property I felt interested in. The relevant property's agent had just left for the day but I was promised a call back asap. I presumed the callback would take place the following day at the earliest. But at 7.45pm that evening to my surprise, i got a call from a chap called Sam on his night out, in the queue to enter the theatre! I needed to know if the property was worth pursuing before I would agree to view it, and Sam knew the answers to everything I asked. He was knowledgeable and agreeable. The interaction filled me with confidence, and as such i was to later allow this man and his colleague Dan to ostensibly take the reigns without question, in a process that was to ultimately culminate in the purchase of that property. The process in question turned out to be very complicated including a number of unforeseen circumstances. Sam was available night and day for the duration it seemed, providing timely updates throughout. I never felt any kind of lack in the experience. Both men's approach was exemplary. And between them, I felt the process was treated with utmost care and...

Don't recommend to sellers. We were prospective buyers. Aggressive sales approach that we found unprofessional. We placed a bid and had to bring along ID when we were asked to visit the property a second time before we were allowed to bid. This was all reasonable enough but the owner offered a counter offer where they would take slightly above our offer but would leave it on the market, or we can pay more and have it exclusive. When we hesitated, we were questioned if "we were serious" about our offer. Two things I'd suggest for the agency to improve:

It is unprofessional to allow properties to be left on the market post acceptance of an offer. There should not be a premium to do this.

Please don't question if we are serious after we have had to make two trips and bring ID to put the bid in, in the first place.

We wouldn't buy a place offer this agent even if out of principle. Ultimately the property wasn't sold even a few months later. Our...