Atlanta Marriott Marquis — Hotel in Atlanta

We recently stayed four nights in a concierge room (#4721). Check in was smooth and the person who helped me was extremely helpful. Being on the 47th floor, the view from the elevator was great. View from the room was fabulous. Things that I noticed during my stay.

Hallways - the carpet is pretty worn out.

Concierge Lounge - stopped in for coffee and tea. Had good cookies in the evening. The carpet was extremely dirty with crumbs. Would have helped to give a listing of offerings and hours.

Paid extra for a AAA breakfast package and at check-in paid extra to upgrade to the concierge level for a high floor. The concierge level, offers small breakfast buffet but we wanted the main buffet in Sear. What I realized on day 1, the concierge level rooms were being directed to eat at the main buffet for free. So why exactly was I charged the AAA breakfast package rate and a upgrade daily fee when they knew I was not going to need the breakfast package???

The breakfast buffet in Sear was excellent. Great way to start the day.

The room itself was ok. There was mold in the shower. The adjoining door was crazy looking since it pushed out towards our room on the top and had a good 1.5 to 2 inches open gap at the bottom. I opened the door just to make sure no one could look through the gap, but if their door was open and they had a camera, they could definitely use that wide open space to spy on us. I gathered a couple of towels and shoved it underneath the door to close the gap. For good measure I even wrapped the towels in store bags so they would make noise if someone tried to move it. The ceiling tile in the hallway was worn. The bed was comfortable and the pillows were good. Tthe shower water pressure was good. The dark curtains worked excellent.

Housekeeping was terrible. The first day it was cleaned everything was in great order and replenished. The second, third, and fourth night nothing was replenished except towels. So housekeeping came in and made the bed, took away old towels, and replenished the towels. So for three nights they failed to replenish the hot tea bags, sugars, coffee cups, provide clean water glasses, ice bucket liner, and toilet paper. I typically make a couple of hot teas each night and my husband would have a couple of coffees each night. That became a problem since they no longer replenished anything. When we initially arrived to the room, the toilet paper roll was about half and there was a single backup. At the end of day two there was no longer a backup. They never replenished the toilet paper (for the entire week). This is June 2025, not during the toilet paper shortage. I kept thinking tomorrow they'll give us a new roll so no problem. On the fourth day, we arrived on the later side in the room and they still never replenish the toilet paper. There was little less than a quarter on the roll and I had to use facial tissue since that ran out pretty quickly. That's not acceptable.

Housekeeping (part 2). In addition, the same housekeeping that failed to replenish anything would pull out the shower floor towel from our other wet and dirty towels and reuse it. Why? By the last day it had mystery stains and footprints of shoes since the cleaners pulled out that dirty shower floor towel, lay it down on the floor, and would stand on it during the process. I thought that was the most disgusting part. My husband and I wear house shoes in hotels because we don't like walking where other people walk in their shoes. Everyday I pushed that nasty shower floor towel to the corner and used a bath towel in the place of. On day 3, I purposely put water on the shower floor towel to get a new one. Nope. The wet one was spead out on the floor. Completely unacceptable and disgusting.

At checkout, I did tell the person that housekeeping was terrible. He didn't seem to care very much. So this must be a common issue. That's why I'm giving an overall low rating. I did explain that I try not to complain about the hotel while I'm in the process of staying there. Retaliation...

My family and I planned for a non-traditional Thanksgiving this year, and elected to stay at the Marriott Marquis Thanksgiving Day through Sunday. I reserved two adjoining rooms with cityscape views, confirmed with the hotel that there would be bellhops to assist us, valet parking would be available, and that the rooms would be adjoining. After arriving on Thanksgiving Day, around 5pm, the line to get to the hotel valet parking was 0.5 miles long through downtown Atlanta. The line to check in stretched from the front desk, around the elevators, nearly to the lobby Starbucks. There were no bellhops available to assist me and my family. Despite repeatedly calling that day, the front desk failed to check is in appropriately on our mobile app appropriately, and failed to check us in online appropriately. Our rooms were messed up more than once, with one room on the 30th floor, one room on the 31st floor. Finally, after standing in line for 30 minutes, I was able to meet the manager at the bell desk and receive physical keys. The single worst check in experience I have ever had. I requested a bellhop, and the line to the elevators was so long, the bellhop had to take us up to our rooms using the back elevators. This morning, 45 minutes prior to our check out time, I called the front desk, was transferred to valet, and I requested they bring our car around to the front so we could leave. They assured us they would do so. The front desk also sent a nice bellhop up to our rooms to assist with transporting luggage downstairs. The bellhop escorted us to our car, but imagine my surprise. The car was not out front as requested and promised, the car was not even ready. There was a very long, very disorganized line through the parking deck with no rhyme or reason, and we were informed that we had to stand in line after loading up our car (my wife had an extra key fob). Getting the appropriate key fob back from valet only occurred after I went upstairs, complained to the management. So, long story short. This is a hotel for conferences only, apparently, despite describing itself as a 4 star resort. This is not a luxury hotel, despite charging like one. The escalators were constantly malfunctioning, the elevators often were not running. At one point we were planning on taking the escalator up to the AL lobby, and the gentleman from the hotel turned it off as we were about to step on the escalator (middle of the day), and informed us we would have to take the (non-functioning) elevators. It is a shame about the check in and check out inefficiencies, because this hotel location has many great opportunities. My kiddos did enjoy the glass elevators (when they worked), the indoor/outdoor pool. The hotel connects to Peachtree Center via tunnels, and thus to MARTA, negating the need to go outside if too cold, hot, or inclement outside. The bellhops were very kind and helpful. However, the horrendous check in experience, the horrendous valet experience (I finally had to threaten to call the police in order to get my key fob), the fact that the elevators were not always working, the hotel was not capable of taking care of it's many guests and managing a conference (one was going on while we were staying there) and the non-working escalators make this a hotel I would never recommend to any friends. The Marriott Digital keys don't work on the elevator (you need a key to ride up to your room), if the staff can even get you a digital key (challenge to the staff here). What could have and should have been a seamless digital check in experience was awful-and I even checked in online. Still, it didn't work appropriately. I recommend families and couples looking for an easy going check in and check out experience, and a working hotel, avoid the Marriott Marquis. Instead, stay somewhere else close by, and venture into the lobby to view the atrium (still impressive for little kids). A cherry on the icing of this hotel-my Macbook and iPhone earphones both went "missing" after the room...

Let's start with the important stuff. The water pressure was a little low, the towels were kind of scratchy, and the beds were hard (impossible for a side sleeper to get any actual sleep on ). The building looks very cool and it has a cool vibe. However, I don't think the people working there care about their jobs or the guests. We stayed there for the Peach Bowl. This is an event where you have thousands of people at the hotel in a single event. I am not certain but I believe the hotel is used regularly for this event, so they should know how things work. I booked a package that included breakfast because it was slightly cheaper than paying for the same breakfast separately. However, due to our flight being at 6:40 AM on our last day, we weren't able to use the breakfast we had paid for. I tried to get the hotel to change the reservation on the last day only to not include breakfast but they wouldn't. I asked to speak to a manager, but no manager would come out and talk to me. They just kept putting their poor desk people in the middle, who kept telling me the same thing over and over. I think they just try to frustrate the guests until they give up.

Then, on the second day, my wife was eating breakfast in the Sear restaurant and bit down onto a piece of hard, black plastic in her mini-waffle, practically breaking one of her crowns (we are still in the process of getting that evaluated to determine the damage, but her tooth STILL hurts). The waiter brought the manager over, who was very apologetic. Since our breakfast was already included, and we had to leave early the next day, he offered us dinner for two in their other restaurant, High Velocity. We agreed, and then went about our day going to the Peach Bowl. After a very exciting game, we got back to the hotel ready to go eat dinner. When we got to the High Velocity restaurant, they told us there was a waiting list, and it would be about 40 minutes. I thought, okay, and we put our names down and went to our room to wait for a text message. About 40 minutes later, we got a text message saying our names had been added to the wait list. I thought, that's weird. Maybe the text messages were coming in slow, so I went down to see if I had missed something or if our table was ready. They said, no, they had JUST added my name to the wait list and we had to wait ANOTHER 40 minutes. So we waiting another HOUR, and still there was no table. Then I hear people coming out of the restaurant complaining there was no food! No food?! The word from the restaurant staff was that the kitchen was overwhelmed and no orders could be taken for at least an hour. This is a major hotel, handling a major event, and the kitchen gets overwhelmed? Do they not understand how to run an event? Frustrated, I went and complained to the front desk, looking for some other type of compensation. Again, the front desk person went to the manager, who gave me the same excuse that it was a food and beverage issue so it had to be handled by the food and beverage department. But the food and beverage department had nothing to offer. The manager would not come out to talk to me, but just kept sending the same excuse back with the front desk worker. Finally, the front desk worker walked back with me to the restaurant and got the manager for the restaurant. Her response was, "we can make your order to go, but we won't have a table for you for another 2 hours". By this time it was almost 9:30, 2 1/2 hours after we had first requested a table. I placed the to go order with the manager's assurance it would "only take 20 minutes". I didn't get my food until 10:30.

If you value your hotel experience, I would never...