Delta Community Credit Union — Attraction in Atlanta

I’m am sending this with a heavy heart, because I love Delta Community Credit Union as a whole, and have referred several friend to create accounts at Delta Community Credit Union. All other branches have always accommodated me and are wonderful to work with in the same situation as I am about to describe. I went into the Peachtree Place branch in Atlanta on Nov. 2nd and made a deposit into my business checking account. The branch manager Angela Moon only allowed the release of a small amount of the deposit, I requested that a larger amount be released a little over half of the amount deposited. I was denied access to the money for the reason that “a check from that account has never cleared my account”. I explained that almost every month I have deposited money from that specific account, and gave a specific date of a said deposit. No change in the result. This will cost me almost $200 as I will incur a payment penalty as I need access to the money no later than tomorrow. (The hold is 2 days) After leaving the branch I called DCCU and asked if there was anything the agent on the phone could do, she was awesome and called on my behalf, Angela told her that there is nothing she would do. It is a shame that some people have a customer service position and do not get what that means. I have been a DCCU member fir 10+ years and it is a shame that 1 person from 1 Branch puts a stain on all DCCU branches. Although this is my most convenient location I will never return to that branch. It is not the first time I have walked out of that specific branch...

Really bad experience with the Peachtree location. They seem as if they don't really want new customers or want people to open accounts with them. If you are searching for a new bank I would try out some of the other credit unions in Atlanta before going here. I am under a time constraint at the moment, trying to take care of a bunch of things, and they refused to help me saying I couldn't prove my residency in GA therefore I could not open an account. It's very frustrating for someone in the process of relocating. Often there are multiple things needing to be done upon moving to a new city, getting a new bank being one and requiring someone to have a GA drivers license and proof of residency when someone is in the process of moving and getting settled and can only take care of one thing at a time seems rather unreasonable. Rather than trying to find a constructive solution their attitude was one of being very apathetic and not very solution-oriented. I tend to prefer credit unions to corporate banks as I am currently with a credit union that I have been with for over ten years but this experience makes me rethink the superiority of...

Be careful when setting up credit card payments: I recently set up checking and savings accounts, and then used the checking to autopay 2 of my credit cards. Even though funds were in my account, the autopay inexplicably declined, and no one from Delta bothered to contact me about it. I received automated emails, but if you don't check your email or online account often enough you can get yourself into trouble. UPDATE: Delta attaches 4 useless digits to the end of your checking account number when in online banking. If you include these numbers in your credit card payments, your payments will automatically decline, but not for some time, so it's hard to notice. I'm not sure why Delta would do anything this ridiculous, but it's the second blunder they've had in my first 5 or so months.

On the bright side, Delta facilities are clean and well-staffed.

To the owner who responded to my review: If you'd like me to take down my review, fix your web site and I'd...