While this is a Four Seasons property it is really lacking on Four Seasons quality. The property states that the pool is heated and it was VERY cold, clearly not heated, the hot tub was well above 105+ degrees - you could barely stand in it for more than a couple of minutes, could not even sit in it as it was so hot. The rooms on the upper floors are "updated" but not in Four Seasons quality and care. Our first room was on the 5th floor and was an older room that had a shower and separate tub. The room was well appointed and felt like a Four Seasons room. We had to move because of a very sleepless night due to vehicle noise until 4 am. When we informed the front desk of this experience we were told that they had never heard of this from other guests. Absolutely not possible that guests have not brought this to the attention of the property management in the past. Our second room was on the 17th floor. This room was updated, having the shower removed and the separate tub removed and replaced with a shower stall. The room felt very sparse, the shears had a big stain, and table was extensively scratched. It looked like something out of a garage sale. It was a very lackluster room to say the least. The word sad comes to mind. As the hotel is on a road right off a freeway exit the traffic is speeding through which means that cars and motor cycles are revving their engines and the sound comes up the building into the rooms. The staff are very nice and the food/drink is good. When we checked out we again brought this issue of the vehicle noise to the fount desk (same person we previously spoke with) and they told us that they never heard this complaint from other guests and then a couple of minutes later they said that they did hear from other guests in the past. This was after we told the front desk agent that we had walked over the to Marriott two buildings over and the Marriott told us that this was an ongoing problem with the street and the properties on this street. We stay at Four Seasons properties because we have been sold that we will be taken care of and that issues like noise have been properly dealt with by the property. You pay these rates because you are being guaranteed (by the Brand) that everything about your stay will be without issue or incident. This is Four Seasons property that failed that Brand guarantee. Nice staff, good food and drink but for the most part all other aspects epically failed.