Mercedes-Benz of Buckhead — Attraction in Atlanta

I am writing to express my extreme disappointment with the customer service I received at your dealership on [date of visit]. I visited the dealership for a recall service, and my experience was far from satisfactory.

Upon arriving in the service lane, I looked around to see if someone would assist me, but no one approached. I proceeded to the waiting area where I noticed the receptionist standing near the water cooler, holding the door for a fellow coworker. Despite seeing me, she did not acknowledge my presence or offer any assistance, leaving me confused and unsure of what to do next.

I then walked back to my vehicle and stopped a service advisor I saw walking in the hall. He inquired if anyone had greeted me in the service lane, and when I informed him that no one had, he advised me to return to the lane as the paperwork needed to be provided by the lane staff. I found it odd and unprofessional that he did not accompany me to ensure I received assistance.

After returning to my vehicle and waiting again, someone finally instructed a greeter to assist me. The greeter directed me back to the waiting area, stating a service advisor would assist me shortly. The overall atmosphere was unwelcoming and inefficient, prompting me to check online reviews. I then understood that this particular dealership has a reputation for subpar service, especially towards customers with older vehicles.

When the service advisor eventually arrived, he informed me that my vehicle would not be ready until the next day. This was contrary to the information I received when scheduling the appointment, where I was told it would take only a few hours and that a Lyft ride could be arranged for me. Additionally, it is customary for dealerships to offer a loaner vehicle if they need to keep your car overnight. However, the service advisor did not offer a loaner and instead suggested that I reschedule, showing no consideration for the time I had already invested in coming to the dealership.

This experience was highly disappointing, and I feel that my time and needs were not valued. I hope you take this feedback seriously and make the necessary improvements to ensure better customer service in the future. As a loyal Mercedes-Benz customer, I expect a higher standard of service and professionalism.

Thank you for your attention to...

🚨 AVOID MERCEDES-BENZ OF BUCKHEAD – WORST CUSTOMER EXPERIENCE! 🚨 This is by far the worst dealership experience I have ever had. If you care about customer service, honesty, and professionalism, STAY FAR AWAY.

I leased a GLE 405e, and after 8 months, I STILL HAVE NOT RECEIVED MY LICENSE PLATES. This dealership charged money for registration fees but has completely failed to follow through. Every call is ignored, every excuse is a lie, and no one is accountable.

The Absolute Worst Dealership for These Reasons: ❌ Failure to Register My Vehicle: It has been 8 months, and they still haven’t processed my plates. This is beyond unacceptable. ❌ Salesperson Blocks Calls: Instead of resolving the issue, the sales team literally blocks calls from customers who are just trying to get answers. This is shady and unprofessional! ❌ The Woman Handling Tags is Absolutely Horrible: Rude, dismissive, and completely incompetent. She refuses to provide real answers and treats customers as a nuisance rather than a priority. ❌ Management is NOWHERE to Be Found: No one in upper management will take responsibility. They refuse to take calls, don’t return messages, and employees claim they "don’t have email addresses." This is just another way they dodge responsibility. ❌ Scam-Level Dishonesty: They charged for registration fees but never actually completed the process. This is fraudulent business practice and should be investigated. ❌ They Don’t Care About Their Customers: They dodge responsibility at every turn, leaving customers stuck and frustrated.

🚨 FINAL WARNING: DO NOT DO BUSINESS HERE! 🚨 If you want a dealership that actually values its customers, GO SOMEWHERE ELSE. This dealership is an embarrassment to the Mercedes-Benz brand. I highly recommend finding a reputable Mercedes-Benz dealership that actually knows how to treat people with respect.

I will be filing official complaints with Mercedes-Benz Corporate, the DMV, the Attorney General’s Office, and the Dealer Licensing Board for failure to fulfill their obligations. No customer should ever have to deal with this level of incompetence and deception.

👎 1/5 Stars – Would give NEGATIVE STARS...

Good morning! I know it’s Sunday, so this message may never get to the right people. I’ve also tried to send this to your customer service email, but got a response saying that email isn’t active, so that’s not very reassuring.

My family has purchased from RBM of Alpharetta and Atlanta over the past 20 years. I remember the first CLK convertible my dad bought when I was in middle school- he actually let me drive it around the cul de sac, and my mother had a fit. My parents bought the very first GL450 they had on the lot, and it ended up stranding us on the side of the road 2 hours into a road trip, and they took it back and replaced it no questions asked. My first car came from RBM of Alpharetta as well. I say all of this say, I’ve had super fond memories dealing with them, and Mercedes Benz dealers as a whole.

I reached out about a car Mercedes Benz of Buckhead had Friday, and never received a response. I submitted through AutoTrader and also called and no one picked up. Ended up finding a similar car out of state and thought the deal was done, till Malcom Mackey reached out to me Saturday AM around 10 about the Porsche Taycan I inquired about. I sent him a text explaining in detail that time was of the essence, the situation I was in, and basically saying “I really want this car, but the only way to get it done is if we act fast, and if you match the deal I’m getting”. I did everything Malcom asked and filled out every document, but it was clear he was preoccupied. I followed up multiple times and was told he was busy 3 times. Finally, he messaged me at 6:35pm which means they were closed, and asked what exactly I needed help with, as if we hadn’t been speaking all day. He was messaging me off his personal phone, so the entire thread was there. From my in depth explanation, to the exact car I was asking about. I’m disappointed in the experience I had, but even more so disappointed in the lack of accountability. I hope the rest of your sales team at other dealers aren’t like Malcom and I hope that the rest of your stores treat customers...