Elements Massage — Attraction in Columbus

Visited this location 3 times. 1st visit was great. Booking was a breeze and the masseuse was knowledgeable and seemed to care about his work/clientele. Second visit was unnervingly frustrating. To give a little background, I pursue deep tissue massage therapy due to chronic back pain. I made this clear over the phone for my second visit, as I always do no matter where I’m visiting for a massage. After checking in, being shown to my room, undressing, laying down, etc. the masseuse asked me what I’d like to focus on. Following my response, which I’m sure was covered before hand, I hear in return “I can do firm, but deep tissue isn’t really my thing”... I felt urged to throw a fit, but I i gave the go ahead optimistically hoping that maybe I’d still receive some relief. The massage was relaxing, but far from therapeutic. I mentioned my dilemma to the receptionist afterward without any attempt at rectification. I was more or less nodded off as if this were a routine complaint. At that point I decided I wouldn’t be returning. However, I had some money left on my account that was loaded via gift cards. It wasn’t a lot, but substantial enough to give this property another chance. My third and final visit was pretty lousy as well. Again I mentioned my chronic back pain and problem areas. My masseuse acknowledged these before my 90 minute massage but continued to spend 60 minutes elsewhere leaving roughly 12 minutes to work on my difficult back. If this math seems off, it’s because they take their time getting you to your quarters/starting your massage and they wrap things up 5-10 minutes early so you can get dressed. If you take nothing else from this review, at least remember that you will receive roughly 15 minutes short of whatever time allotment you are paying for. Anyway the masseuse seemed to have no idea what to do with my knotted back, which is why I assume he spent so much time avoiding it. When he did end up getting there, he bounced around my problem area with nothing but his elbow. Didn’t ask any questions or offer any adjustments. Again I left with very little relief. It’s easy to blame the masseurs but I’m not here to do that. In fact I left all three 20% or more as a tip. I’m Blaming the establishment because it seems they have no integrity regarding their client’s needs. If that were the case, scheduling would be done with better care. However, it just seems like they will take as many appointments as possible and hope that their insufficient staff can fill in the blanks. I’m just here to say, don’t count on it. You’ll have better luck at...

I did not have a good experience with this Spa.

I purchased a monthly plan, but had to cancel it because I was 8 months pregnant and could not commit to attending each month with a newborn.

Yes, I signed a contract, and understand how we as adults are bound to contracts. I was told that I had to use my last 2 Massages by September. I was unaware that they had to be used by an exact date in September, so when I called to schedule the appointment, the receptionist informed me that they “were gone” and had to be used by 9/15/2019 (I called the last week of Sep).

As I attempted to get more information about what I could do to reactivate my membership or at least get one credit for the 2 massages I paid for, Dakota, who took my call, got real snazzy over the phone as if she was trying to rush me off the phone. I requested to speak to someone else who had time to answer my questions without a funky attitude, and there was no one else there.

My issue isn’t necessarily with the expired contract, as much as the fact that I gave my money to a company who hires inexperienced receptionists to handle professional matters. Customers should always come first, especially those who have paid for a service. And the fact that I gave my money to a company that doesn’t want to take time to actively listen to my questions and provide clarification for their policies is troublesome to me.

I’d say 1) go somewhere else where your money is valued and professionally handled and 2) don’t sign up for a massage package! That’s ridiculous. They have too many fine print rules, and it’s a total waste of money if you have special circumstances preventing you from making every appointment. On top of that, the 2 massages I did receive, were mediocre, at best. There are too many great Massage Salons in Columbus and Easton to commit...

I've been coming here for years. I really enjoy the quality of the massages for the price you pay. My complaint is the constant rotation of staff and regular rescheduling of appointments. I really struggle to understand why every other appointment has to be rescheduled for one reason or another. We schedule appointments to match the availability of our time. Constant rescheduling really affects that.

1/15/19: I'm officially done with this place. I showed up on 1/14 for my scheduled massage just to find out that nobody "put it on the schedule". What does that mean? I have an email confirmation from these guys REMINDING ME that I have an appointment and when I show up they tell me I don't? The young lady at the counter offered to reschedule me for the next day so i begrudgingly agreed. They offered me a free upgrade for my massage for the inconvenience. This was supposed to be hot stones. Turns out therapist they put me with can only do salt stones..... Problem number 55775776 with these people.... So I agreed, again, to compromise. The therapist was terrible. She was rough, not consistent, paid no attention to the fact I was there to relax, made tons of noise with the stones, dropped one on my back, covered me in so much oil I looked like a greased chicken. She didn't listen to anything I tried to tell her. I literally walked out feeling 100% worse than I did when I went in. I told the lady at the counter my issues and said she would pass it on. They never do. Nothing ever happens . They lie on reviews and say they reach out to their customer, no they don't. I've been through this mess before with them. Total waste of years of money and patronage to this place. Canceling my membership and recommend you go...