Tin Lizzie Gaming Resort — Attraction in Deadwood

Terrible experience! Terrible customer service! Heidi at the front desk was rude on the phone before I even got to the hotel. Asked for an early check in.. due to the weather, my boyfriend was stranded on the side of the road in his truck overnight. All he wanted was a hot shower. However they didn’t accommodate that at all. Apparently every single room (double Queen standard room..) wasn’t available until check in. Said they would call if anything became available before. No call. Maybe they should have called and offered a different type of room and a different charge that was available. I think she just forgot or straight up didn’t care. he sat outside in the parking lot and watched people hauling in their luggage for two hours straight prior to check in. That night some drunk was hollering around in the hall and kicking his door screaming “let me in”. Trouble in paradise I guess. Fast forward to early hours of the morning.. something was banging around outside for hours. Vacation? Ha. Still was up at 5am. Checked out a day early due to the noise. Noticed the day after I checked out that I was charged too much and inquired and kyra told me it was a deposit fee that would be returned. Did some further looking and it definitely wasn’t a deposit, I was overcharged for my room. Again I contacted the hotel and spoke with this Heidi lady. Who said I’ll look at the reservation and see what I can do. Two hours go by and no word. So I call to speak to the manager and she won’t let me speak to him without telling her my name and what I need to speak to him about. As if it’s her business. Again.. extremely rude. Not to mention she failed to get back to me just like she failed to call about any open rooms. She tells me he’s aware of the situation and will take care of it. Finally after being able to speak to the general manager.. it seems he puts blame on anything and everyone but his staff or himself. Booking made the error. And my exhausted boyfriend could have came into the warm casino. (Eye roll) because apparently everyone has extra money to throw away when all they really want is a bed and a hot shower. Worst hotel I’ve stayed at when it comes to customer service. We frequent deadwood several times a year. Will...

One Star - Terrible Experience, Will Never Return.

I’ve spent a lot of money at Tin Lizzy’s over the years, but after the awful experience I’ve had recently, I won’t be coming back. Last year, they completely messed up my tier level for slots and switched me to a tables player without any explanation. When they finally fixed the issue, they reset my level to something below even the base level, which felt like a slap in the face after all the money I’ve spent.

To make things worse, the staff at the Players Club have been rude and unhelpful every time I’ve gone in. I recently received a mailer for January that said I had $10 in free play, so I decided to make the trip. When I got there, there was no free play waiting for me. I went to the Players Club desk to ask about it, and the employee told me they had no record of the mailer, and seemed like they didn’t care at all. The whole experience just felt like a waste of my time and money.

At this point, I’ve given up on trying to get any help from them. I’ll just keep my Players Club card on hand and never gamble here again. If you’re looking for a casino that values your business and treats you with respect, avoid Tin Lizzy’s. They’ve lost me as a...

A went for breakfast this morning and stood there waiting over 20 min for anyone to come out and take our order witch we do the buffet and $12 and some change later someone comes out and it's the cook. Not the servers or cashier n smiled the whole time not one word or good morning or oh I'm sorry u had to wait. Then the server comes out n talks to the cook and not one 23rd was said until we were gonna sit and asked what we wanted to drink. Never checked on us and the 4 elder couples waited at the omelet section and all servers did was stand there and I here one server say I think they want omlets. Wow what a way to run a restaurant . Also not to mention server never came to see if we needed refills or asked anything. Well guess what. I will let our friends know not to eat there. As we will not either again. I can say I even had the Black jack table guy call n no answer on the phone so he kindly came by and told them we were waiting. Then afterwards we played a few machines n the same black jack dealer came and asked us how the food was. He was a kind person. Not to mention we r...