PostNet — Local services in Denver

I attempted to pick up a UPS package from this location with my government ID and tracking information and was refused service multiple times in the same day by the franchise owner, Mike Bannoura. I literally had UPS support on the phone with me as Mike left for the day.

Manager Jose attempted everything he could to resolve the situation but was seemingly stopped at every turn by Mike Bannoura. He just about slapped Jose’s hand away as Jose went to scan something on the package I could clearly see. Perhaps if Jose was allowed to scan whatever he attempted to scan I would not be leaving this review.

I have no idea to what standards UPS holds Postnet regarding proper storage and access of UPS packages but I would be very surprised if this Postnet location was following them.

Packages are strewn about the “secure” area of the store haphazardly. There doesn’t appear to be any safe in the customer facing portion of this area, as I could see perhaps 10 packages of various sizes shapes and colors strewn about on the multiple shelves of the red metal storage system.

“My” package, however, was last seen behind the counter.

I don’t know who has what authority to release these packages, but I know that anyone could walk in off the street and grab several of them if no one was paying the right type of attention.

I deeply regret any stress I may have caused the employees of this specific Postnet location but I recommend that no one do business with the national entity Postnet. I attempted to get their national support involved today, but their national support number literally send you to a voice mail box.

Avoid Postnet at all costs fellow consumers.

I have submitted a complaint to the BBB (not that Postnet is number, of course) and would be more than happy to discuss this complaint in detail with any entity should...

An unsolicited, huge compliment.

PostNet and Michael at PostNet are terrific. I had used them before and I really liked their service and energy. I found myself in front of their store yesterday. I had used them in the past when I wanted to have photos enlarged and they always make that so easy. Just effortless.

So yesterday I realized I had a favorite outdoor photo on my phone that I wanted to blow up and frame. And I only had a few minutes. The problem, I realized, was that once they reproduced the picture then I had to go through the hassle of finding an appropriately sized frame at some frame shop. A hassle when I just wanted it to be fast and easy.

So I explained my dilemma to Michael - not knowing what size frames were available - and then finding one elsewhere and all the expense and work to get the reproduced photo in a frame.

So Michael explained that they had a super simple solution: they could enlarge the photo and then mount it on a canvas frame that they have that I could hang right away. I thought, " Perfect!"

And that's exactly what happened. I picked it up today - the NEXT day - and it was inexpensive and looks great. It's hanging in my home this evening.

Michael and PostNet are...

Absolutely amazing print shop!

All the staff here are incredibly attentive, efficient, and genuinely kind. The service is outstanding — fast, professional, and reliable. The prices absolutely reflect the quality of the prints. I personally printed posters in two different sizes, including one in their top-tier waterproof option, perfect for outdoor use. The color quality was excellent — truly the best I’ve found after printing in many other shops, cities, and even countries.

I also printed my personal business cards, and they let me try different versions — even offering a few test prints at no extra cost. Again, I must emphasize how warm and helpful everyone is.

And I can’t leave out Haki, the dog — definitely the star of the place! He greets every customer with a wag and brings smiles to everyone’s faces. He’s so gentle and sweet, and the team even has treats you can give him while you wait. It’s like getting a bit of therapy with your print job!

Turnaround times are quick, and even if you have to wait a bit, it’s totally worth it for the top-notch quality and service. I’ve already been three times, and I’ll definitely keep...