Bulow Jewelers Custom Jewelry Store — Local services in Denver

Avi came highly recommended to me from two close friends, though it took me buying a ring online and sleeping on it for a few nights to finally heed their advice. Now that I'm happily engaged and my fiancee absolutely loves the ring Avi and I designed for her, it's clear that I ultimately made the right call. Both of my friends who used Avi had gotten engaged a few years prior to the online guys (James Allen, Blue Nile, etc) really gaining prominence, and I convinced myself I could get a better deal cutting out the middle man. A big part of me wanted to buy locally and build a relationship with a local jeweler, but I wanted to get as much diamond as I could for my dollar and it seemed all signs pointed to buying online. I did all the research, evaluated hundreds of options online over a few weeks, and finally built and paid for a ring. Over the next few days of continuing to read about more buyers' experiences, I became disenchanted by the fact that if any issue arose, I would need to chat online with a customer service rep or talk on the phone to someone answering hundreds of similar calls each day. Also, because she wanted a pave setting, I really didn't like the idea of having to send the ring away for three weeks every time a stone or prong came loose, as they inevitably do over the years. I made an appointment with Avi and within two hours of being in his office, realized how misinformed I was about the entire process. It's too long to get into all the details in a Google review, but I'll just say that Avi sells a lot of diamonds to the online retailers and could easily and quickly show me why those aren't the ones that go to his clients. For the exact same amount I'd spent online, we ended up with a setting much closer to what I was looking for and a diamond substantially larger than what I originally had bought, with even better brilliance. While this was all taking place, Avi gave me some advice on planning the proposal and the trip I was making to speak with my then-girlfriend's parents, which ended up being as useful as his guidance in designing the perfect ring. My fiancee is on cloud nine about the ring Avi helped me design for her, and I had much more fun doing it hands-on at the table with Avi than I did looking at high-zoom photos on a computer screen. Given how big of an expenditure this is for most guys my age and how close I was to making a less-than-optimal decision, at least go into a local jeweler and ask some of these same questions and see for yourself why the old-fashioned way of doing things is still alive and well in this...

So, I have to be brutally honest with this review. When I originally talked to Jeff the watch person, he gave me a timeframe of 2-3 weeks. I was 10th in the repair que and he just had surgery. Life happens, so I gave it a chance and dropped off the watch. The Watch Service actually took 6 weeks. I had to follow up with him several times to get any sort of an update. I only got my watch back when I did because I followed up with him after not hearing back. He said the watch was on the winder for 3 days. Why didn't I get a call when service was complete? Why is communication so difficult?? The watch is keeping time much better now. It had been without a service for a long 7.5 years and was off by 2 minutes after 20 minutes had passed, so he did a really good job.

Since I couldn't stop by the shop during their hours due to my new job hours down south, Jeff went out of his way to personally deliver my watch to my place since I reside downtown somewhat close by which I really appreciate. I most likely won't be back simply due to it being to inconvenient now that I don't work downtown and can't make it in during their open hours.

Jeff- Providing the customer with a realistic expectation of the service timeframe, sticking to it, and providing simple communication around that is just as important as the awesome service you provided on the watch. Get your communication in check and don't take almost 2 months when you said 2-3 weeks. I know, life happens, but keep us...

The story below taught me a few things:

There is a reason to buy local, especially for jewelry It can even be a better value than online Don't trust the grading supplied by online jewelers. They are not always accurate

I was very excited to buy an engagement ring for my now wife, so I turned to the internet. After seeing reviews for Avi at his previous employer, I took her in to get ideas and was very impressed with his kindness and knowledge but I wrongly assumed his pricing would be much higher than I expected to find online. I was wrong. I had ordered a large diamond and custom made ring online from Brilliant Earth for what I thought was a great deal. It came and it just didn't look right to me. I was distraught so I contacted Avi, again assuming his prices would be much higher. He was able to get a similar graded diamond for me to look at and when I saw it, I was totally blown away! It was truly spectacular! I immediately sent back the one I had purchased online and they provided a refund. The final ring created by Avi's people was amazing. My wife is so happy and gets compliments daily. I checked all the major high quality sources for engagement rings and never saw as good of a value as I got from Avi. Any time I want to get a gift for my wife, all I have to do is go to Avi and it's...