Cambria Hotel Detroit Downtown — Attraction in Detroit

The architecture, style, furniture, and ambience were amazing. Visually, I liked the hotel, and it was my first time in the Detroit--I was very pleased. However, the customer service was subpar, and I would not recommend Cambria nor stay again.

Upon checking in, I was greeted by a woman named Cierra who was nice. I then checked into my room and discovered an odd odor, so I let the front desk know--they did absolutely nothing. A tall heavyset man interjected and spoke through Cierra to tell me that we do not change guests' rooms for smells. She relayed the messaged even though I was standing right there, and they said there was nothing more that they could do. They did not offer to investigate the smell, visit the room, nor put in fans. I was only in town for work, so I was not in my room much to escalate the complaint further. The cover on the bed smelled, so I just requested a new set of sheets and cover. A service member named Sam came and was extremely nice and personable. She changed the covers and even gave me recommendations in the city, which I appreciated. Nevertheless, there were crumbs on the floor of my room, so the room itself needed more cleaning. They seemed to skip corners there in terms of housekeeping.

Lastly, I called the front desk on my last morning there and requested three Band Aids. An older woman named Geretha answered the phone and said that she is the only one working, so it may take her some time. I said that is fine, and she took the request. Soon after, she delivered the Band Aids to me, but I counted only two in front of her. I politely asked for a third Band Aid like I initially requested on the phone, and she immediately sighed. She did not apologize, and instead, she reiterated that she is the only one working this morning and that it would take a very long time or rather much longer before she can deliver the third Band Aid. She said that I can come to the front desk and pick it up myself if I need it immediately. I stared at her in awe because what if it was for a dire emergency? For as much as this hotel boasts luxury, the customer service falls drastically short. An hour passed, and to no surprise, Geretha never came back. When I checked out of the hotel, I picked up the Band Aids from her then. Such an awful experience to end a lovely trip.

Next time, I will be staying at the Godfrey. Again, I do not recommend this hotel as it is on the high-end side but does not live up to high-end standards. Customer service in the hotel industry is everything. That is what makes the guest experience. Unfortunately, Cambria's customer service ruins the...

The architecture, style, furniture, and ambience were amazing. Visually, I liked the hotel, and it was my first time in the Detroit--I was very pleased. However, the customer service was subpar, and I would not recommend Cambria nor stay again.

Upon checking in, I was greeted by a woman named Cierra who was nice. I then checked into my room and discovered an odd odor, so I let the front desk know--they did absolutely nothing. A tall heavyset man interjected and spoke through Cierra to tell me that we do not change guests' rooms for smells. She relayed the messaged even though I was standing right there, and they said there was nothing more that they could do. They did not offer to investigate the smell, visit the room, nor put in fans. I was only in town for work, so I was not in my room much to escalate the complaint further. The cover on the bed smelled, so I just requested a new set of sheets and cover. A service member named Sam came and was extremely nice and personable. She changed the covers and even gave me recommendations in the city, which I appreciated. Nevertheless, there were crumbs on the floor of my room, so the room itself needed more cleaning. They seemed to skip corners there in terms of housekeeping.

Lastly, I called the front desk on my last morning there and requested three Band Aids. An older woman named Geretha answered the phone and said that she is the only one working, so it may take her some time. I said that is fine, and she took the request. Soon after, she delivered the Band Aids to me, but I counted only two in front of her. I politely asked for a third Band Aid like I initially requested on the phone, and she immediately sighed. She did not apologize, and instead, she reiterated that she is the only one working this morning and that it would take a very long time or rather much longer before she can deliver the third Band Aid. She said that I can come to the front desk and pick it up myself if I need it immediately. I stared at her in awe because what if it was for a dire emergency? For as much as this hotel boasts luxury, the customer service falls drastically short. An hour passed, and to no surprise, Geretha never came back. When I checked out of the hotel, I picked up the Band Aids from her then. Such an awful experience to end a lovely trip.

Next time, I will be staying at the Godfrey. Again, I do not recommend this hotel as it is on the high-end side but does not live up to high-end standards. Customer service in the hotel industry is everything. That is what makes the guest experience. Unfortunately, Cambria's customer service ruins the...

Our room was extremely dusty, like it hadn’t been dusted in weeks - the bedside tables, lamps, headboard, sink, inside the drawers near the microwave. The floors were not clean; it was like they hadn’t been swept before we arrived. The couch had a weird, visible stain. The sink didn’t drain well because there was something stuck in it. Housekeeping also hadn’t come at all throughout our entire 4 night stay. Normally we would’ve reached out to the front desk for assistance, but an unresolved booking/billing issue discouraged us from mentioning anything.

We booked via the hotel website and entered our card info thinking it would take the payment then. Our stay was for 4 nights - Friday night, checking out Tuesday but we let the hotel know that we would be arriving very late Friday night/Saturday morning; we contacted them multiple times to confirm. We checked in at 2:30am Saturday and were asked to put a card down, which we did because we figured it would just be for the hold for incidentals. This card was different than the one we used when booking. We hadn’t noticed until later that our confirmation email specified that our booking was not yet paid, which is fine. However, throughout the weekend and before our stay was over, the hotel attempted multiple times to charge the card we put on file at check in. The attempted charges were for different amounts somewhere in the ballpark of our total stay but was declined each time thankfully. After the first attempt, we went down to the front desk to change the card on file but we were informed we could do that at checkout so we decided to wait until then. However, they kept attempting charges and they even called me and left a voicemail because the card kept declining. We were in town for a 2-day music festival so were not able to go to the front desk until Monday (our last day). When talking to the employee, we found out that our stay was in the system as checking in Saturday and checking out Wednesday. To fix it, the employee had to “check us out early” and left a note for the accountant or whoever to waive the fee so it ended up being fine but it was still a frustrating...